Mandy German

Experience

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  Mystic Lake Casino Hotel

  Jun 2007 - Dec 2015

  Various Front-of-House Positions of Increasing Responsibility

  Held roles in food & beverage, room service, and gambling machine service.

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  Kips Irish Pub

  Jun 2016 - Sept 2018

  Shift Supervisor & Manager-on-Duty (MOD)

  Coordinated and supervised a team of up to 20 servers, bartenders, banquet, and kitchen staff.

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  Lunds & Byerlys Catering

  Sept 2018 - Mar 2022

  Responsible for the sales and event coordination of social, corporate, educational, and VIP events. Provides expert event planning services, including menu planning, staffing services, and décor.• Generated between $750K - $1M in sales per year. • Trained and mentored newly hired Event Planners, focusing on putting the client first. • Incorporated Human-Centered Design principles into field inquiries of grocery operations.• Prepared and distributed reports such as customer feedback information and product need verifications accurately.• Executed events on time and within contracted budgets. • Ensured that quality and service standards are met by making site visits during events.• Maintained active involvement in the local chapter of the International Live Events Association (ILEA).• Assumed a temporary assignment as Employee Experience/HR Coordinator from March – June 2020 immediately following the lifting of Minnesota’s shelter-in-place orders.• Contributed to the onboarding of approximately 1,000 temporary employees.• Gained general knowledge of employment laws & practices.• Demonstrated flexibility by taking on other special assignments in response to COVID-19 pandemic needs, including recruiting, cashiering, stocking, and online shopping.Selected Accomplishments:• Co-facilitated an innovation workshop with Dr. Jay Elkerton, Founder & Consulting Principal of Pervasive Human-Centered Design.• Generated $100,000 per year in revenue by expanding offerings to include daily lunch service at the John Deere Training Center in Eagan, MN.• Contributed to Lunds & Byerlys Catering, achieving the 'Best Sales Over Plan' award in 2018. Show less Responsible for greeting and assisting customers at the Catering reception desk and providing administrative support to the Catering team and clients. • Consulted with clients, grocery departments, and vendors on behalf of Lunds & Byerlys Catering. Developed new procedures, forms, and filing systems to improve communication.• Responsible for daily monitoring of Voice of Customer (VOC) data. Resolved or escalated problems as needed.• Produced weekly reports for managerial review. • Prepared invoices, sorted & distributed mail, and collected outstanding balances.• Resolved outstanding and past due accounts and made database updates while maintaining strict confidentiality.• Proofread seasonal brochures and website updates. • Maintained training materials and filing systems. Selected Accomplishments:• Strengthened the relationship between Catering and the St. Louis Park bakery by tailoring exchanges to meet the needs of the Master Pastry Chef and Cake Decorator. • Improved the quality of inbound sales calls by creating an FAQ page for the Catering website.• Collaborated with the Dispatch Supervisor to create tools for rental inventory management and cleaning schedules. Show less

  • Event Planner

    Mar 2014 - Mar 2022

  • Administrative Assistant, Front Desk

    Sept 2018 - Jul 2020
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  Castlelake

  Apr 2022 - now

  Receptionist

  Global investment firm with approximately $20.9 billion in assets. Provides administrative support in answering phones, greeting visitors, managing calendars, and coordinating logistics. Assists with special projects.