Mike Taylor

Experience

• 

  Epic

  Aug 2011 - May 2018

  In this role I was responsible for a multi-year effort to expand operating room KPI dashboard from pilot program to company-wide product suite resulting in new multi-million dollar revenue stream.• Centralized lessons from pilot dashboard success into repeatable product development process, promoted across reporting division, and advised PMs at largest modules to create 70+ market-ready dashboards.• Directed team of 12 PMs to standardize product marketing materials, define customer engagement strategy, and coordinated sales funnel generating $4M in total revenue from 100+ 8-week projects. Show less In this role I was responsible for development and go-to-market strategy of an enhanced operating room KPI dashboard product suit which turned a product with zero adoption into the gold standard analytics approach across entire company.• ​​Conducted market research to shape development of state-of-the-art operating room KPI dashboards.• Led 6-person cross-functional team to set vision and redesign operating room KPI dashboards including a pre-configured dashboard, decreasing setup time by 35% and increasing new customer adoption by 80%.• Coordinated go-to-market strategy by cultivating 30 prospective client leads, securing pitch meetings, leading client demos communicating dashboard value proposition, and driving 5 deals to close generating $200k in total upsell implementation revenue.• Implemented new operating room KPI dashboards at academic health system resulting in $2.5M in ROI for the client via increased room utilization; developed into case study and included in pitch materials. Show less As a technical solutions engineer, I served as the face of Epic to a portfolio of 3 live clients by troubleshooting complex technical issues and maintaining customer happiness.• Became expert on front and back-end features of operating room module and developed rigorous technical troubleshooting and problem-solving skills• Traveled domestically to 30+ states providing at-the-elbow EHR training for surgeons, nurses, and hospital managers to drive adoption of implemented system.• Regularly presented initiative updates and software trainings to in-person audiences of 40-200 people. Show less

  • Program Manager (Analytics)

    Jan 2017 - May 2018

  • Product Manager (Analytics)

    May 2013 - Dec 2016

  • Technical Solutions Engineer

    Aug 2011 - May 2013
• 

  Deloitte

  May 2019 - Aug 2019

  Summer Associate

  As a summer intern, I was responsible for reducing supply chain costs for an academic healthcare system• Used SQL to parse through 250k purchase order lines; identified $400k in cost savings through vendor consolidation and price negotiation.

• 

  Deloitte

  Jan 2021 - Oct 2023

  As a manager, I was responsible for market research, concept development, and implementation of an enhanced privacy platform and accompanying KPI and regulatory metrics for a $1.3T tech client. My work helped combat unathorized scraping and kept billions of users’ data safe from abuse.• Partnered with security analysts to design, develop, and implement enhanced anti-scraping product which improved clients’ ability to protect billions of users’ data from abuse via automation and improved user experience.• Managed 4 engineers to design & develop 100 client-facing operational and regulatory SQL metrics, articulating requirements, goals, and milestones enabling client leadership to more efficiently allocate threat intelligence resources.• Introduced Agile methodology decreasing metric development time by 50% against historical baseline.• Established stakeholder trust through ongoing weekly communication of project status, issues, and risks. Show less As a senior consultant, I led the design, testing, configuration, and launch of a new privacy software for a social technology client bringing 3 disparate platforms under 1 roof.• Drove ideation, technical configuration, and tiered launch of new anti-scraping case management system to 100+ users across 4 privacy areas to improve capacity, increase data accuracy, and raise user satisfaction.• Designed, pitched, and obtained client stakeholder buy-in for software change management process streamlining dependency flagging, reducing change migration time by half, and driving long-term system stability.• Collected business requirements, directed engineering and 4-person analyst team to migrate 3 years of privacy incident investigations (1,600+ records), and oversaw quality assurance ensuring no interruption of ongoing investigations. Show less

  • Engagement Manager

    Sept 2022 - Oct 2023

  • Senior Consultant

    Jan 2021 - Sept 2022