Dharmesh Nayak

Experience

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  Trainident

  Jul 2018 - Aug 2018

  Engineering Intern

  Worked on Arduino & Internet of Things(IoT) Technologies and made a project titled 'Sound Meter Using Arduino'.

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  Bounce

  Jul 2019 - Nov 2019

  Diagnostic Associate

  • To troubleshoot the technical parts of the vehicle such as GPS Modules, Devices and other system components.

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  Concentrix

  Nov 2019 - Feb 2022

  I worked at Concentrix as a Senior Content Moderator. My duties included reviewing video, and metadata content concerning Community Guidelines and providing training to newly joined team members.I began my career as a Representative in Operations and later earned a promotion to Senior Representative in the same department.RESPONSIBILITIES:• Ensuring the platform remains free from unwanted or malicious data, handling higher-level escalations and appeals to prioritize user safety while following a certain set of SOPs.• Reviewing videos to identify and remove sensitive content such as Cyber Crime, Hate Speech, Adult content, Spam, Harassment, Graphic Violence, and Child Safety issues from the platform.• Resolving user and client appeal cases within the designated Service-Level Agreement (SLA) timeframe, utilizing a ticketing system software 'YT Flows' and managing multiple workflows based on priority.• Acting as a Tier 2 specialist to address ambiguous situations and appeal cases received from both users and clients.• Conducting secondary training sessions and providing clarification for new executives, while also sharing necessary documentation using Microsoft Excel.• Providing transcription and translation services for content in regional languages like Hindi, Marathi, Kannada, and Konkani.• Actively participating in client and daily meetings, meeting daily targets, and tracking Average Handle Time (AHT) using Microsoft Excel.• Assuming responsibility for the shift or team in the absence of the Team Leader and Subject Matter Expert, and preparing End of Day (EOD) reports.RECOGNITIONS:• Received the Best Performer Award in the last quarter of 2020, along with multiple Best Performer of the Month Awards.• Promoted to Senior Representative, Operations role in June 2021. Show less 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬- To free the platform from unwanted or malicious data.- To keep the privacy and Community guidelines alive under Trust & Safety. - To provide translation & transcription on regional languages like Hindi, Kannada & Marathi.𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧𝐬- Started the journey as a Representative, Operations. Then promoted as Senior Representative, Operations.- Won Best Performer Award in the last quarter of 2020 and won a couple of Best Performer of the Month Awards. Show less

  • Senior Representative, Operations

    Jun 2021 - Feb 2022

  • Representative, Operations

    Nov 2019 - May 2021
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  LinkedIn

  Feb 2022 - Jun 2023

  Senior Trust & Safety Associate

  I was employed at LinkedIn as Senior Abuse Analyst through Andor Tech, worked on third-party payroll.RESPONSIBILITIES:• Ensure the LinkedIn platform remains safe and professional for users, customers and companies.• Authenticate whether the user account is Real, Fake or Account Takeover (ATO) using various components such as followers count, recent activity, name, email domain etc.• Follow the Standard of Procedures (SOPs) and review the advertisements and content on the LinkedIn platform, comparing them to established guidelines within the agreed-upon Service Level Agreement (SLA) period.• Investigate and resolve Account Takeover (ATO), and Credit card misuse cases through user's IP address jumps and location analysis.• Identify and tackle different Scams such as phishing websites, fake recruiter, fake loan and investment scams, which promises to return unrealistic results.• Review and moderate different types of LinkedIn Ads such as Dynamic, Corosoul, Inmail, Native ads etc.• Remove sensitive content like Hate Speech, Nudity, Child Safety, Cyber Crime etc from the LinkedIn platform using internal tools.• Interact with customers regarding their queries related to Products, Online Scams and other issues.• Track the processed data using Microsoft Excel and Interact with Clients, QAs and customers through Emails, Chats regarding the issues• Provide feedback to management regarding necessary changes and updates, particularly related to policies.• Participate in cross-functional meetings focused on policy and tool improvement.• Contribute to ad-hoc projects as needed to support broader LinkedIn product and research initiatives. Show less

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  Revolut

  Oct 2023 - Nov 2023

  Account Takeover (ATO/KYC) Specialist
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  Twilio

  Nov 2023 - now

  Spam and Fraud Specialist L2