Erika Yee

Experience

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  ECC Environmental Consultants and Contractors

  Jun 2014 - Aug 2016

  Receptionist

  • Provided administrative support.• Maintained records.• Assisted project managers by creating figures, opening jobs, and compiling GIS data for job sites.

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  US Congress

  Sept 2014 - Apr 2015

  Congressional Intern

  • Designed and illustrated posters, letters, and pamphlets.• Entered data into database.• Attended congressional hearings and meetings as a representative for the congressperson.• Drafted and proof read emails to constituents.

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  Public Partnerships | PPL

  May 2015 - May 2016

  Care Taker

  • Provided respite care for the families ofpeople with disabilities.• Cared for and provided assistance to disabledpersons.

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  US Arts Center

  Aug 2016 - Aug 2022

  UX/UI Designer

  • Designed and programmed the attendance tracking software used by the teachers during the pandemic. Ongoing work fixing any bugs and making sure the software continues to run smoothly.• Oversaw the UI/UX improvements of our new scheduling software, managed the testing of the app and communicated with developers to fix bugs.• Created training videos and wrote standard operating procedures for parent, teacher, and office portals. Oversaw the testing and implementation of the portals to ~10 office staff, 30 teachers, 1000 parents. Show less

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  Freelance

  Dec 2020 - Aug 2023

  UX/UI Design Consultant

  • Implemented innovative and intuitive workflows for AI-driven CRM products, resulting in improved user engagement and response rates.• Devised an onboarding workflow that upsurged user retention and saved the customer success team 2 hours per week for each client, effectively streamlining operations and enhancing user experience.• Responsible for the complete end-to-end design delivery process, from initial concept and user research to final implementation and testing.

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  ITility, LLC

  Aug 2022 - Aug 2024

  Senior UX/UI Designer

  • Modernized 4 legacy applications for USMEPCOM, a major command of the DoD responsible for processing and enlisting recruits into the US Armed Forces.• Optimized process flows across 65 Military Entrance Processing Stations (MEPS) by creating more intuitive information architecture, leading to minimizing errors and delays.• Established and maintained a consistent and user friendly design pattern by creating a comprehensive design system.• Reduced paper waste through data-driven interfaces for efficient information retrieval.• Conducted user research, interviews, and usability testing to identify pain points and opportunities for improvement.• Collaborated with stakeholders, developers, business analysts, and QA teams in agile methodology to ensure an iterative and user centric design approach. Show less

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  Anaconda, Inc.

  Aug 2024 - now

  Senior Product Designer

  Contributing to the AI Navigator team