Erika Yee

Erika Yee

Receptionist

Followers of Erika Yee490 followers
location of Erika YeeWashington DC-Baltimore Area

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  • Timeline

  • About me

    Senior UX/UI Designer | Product Design

  • Education

    • Gallaudet University

      2017 - 2020
      Bachelor of Arts - BA Digital Communication and Media/Multimedia
    • Northern Virginia Community College

      2015 - 2017
      Associates of Applied Science Sign Language Interpretation and Translation
  • Experience

    • ECC Environmental Consultants and Contractors

      Jun 2014 - Aug 2016
      Receptionist

      • Provided administrative support.• Maintained records.• Assisted project managers by creating figures, opening jobs, and compiling GIS data for job sites.

    • US Congress

      Sept 2014 - Apr 2015
      Congressional Intern

      • Designed and illustrated posters, letters, and pamphlets.• Entered data into database.• Attended congressional hearings and meetings as a representative for the congressperson.• Drafted and proof read emails to constituents.

    • Public Partnerships | PPL

      May 2015 - May 2016
      Care Taker

      • Provided respite care for the families ofpeople with disabilities.• Cared for and provided assistance to disabledpersons.

    • US Arts Center

      Aug 2016 - Aug 2022
      UX/UI Designer

      • Designed and programmed the attendance tracking software used by the teachers during the pandemic. Ongoing work fixing any bugs and making sure the software continues to run smoothly.• Oversaw the UI/UX improvements of our new scheduling software, managed the testing of the app and communicated with developers to fix bugs.• Created training videos and wrote standard operating procedures for parent, teacher, and office portals. Oversaw the testing and implementation of the portals to ~10 office staff, 30 teachers, 1000 parents. Show less

    • Freelance

      Dec 2020 - Aug 2023
      UX/UI Design Consultant

      • Implemented innovative and intuitive workflows for AI-driven CRM products, resulting in improved user engagement and response rates.• Devised an onboarding workflow that upsurged user retention and saved the customer success team 2 hours per week for each client, effectively streamlining operations and enhancing user experience.• Responsible for the complete end-to-end design delivery process, from initial concept and user research to final implementation and testing.

    • ITility, LLC

      Aug 2022 - Aug 2024
      Senior UX/UI Designer

      • Modernized 4 legacy applications for USMEPCOM, a major command of the DoD responsible for processing and enlisting recruits into the US Armed Forces.• Optimized process flows across 65 Military Entrance Processing Stations (MEPS) by creating more intuitive information architecture, leading to minimizing errors and delays.• Established and maintained a consistent and user friendly design pattern by creating a comprehensive design system.• Reduced paper waste through data-driven interfaces for efficient information retrieval.• Conducted user research, interviews, and usability testing to identify pain points and opportunities for improvement.• Collaborated with stakeholders, developers, business analysts, and QA teams in agile methodology to ensure an iterative and user centric design approach. Show less

    • Anaconda, Inc.

      Aug 2024 - now
      Senior Product Designer

      Contributing to the AI Navigator team

  • Licenses & Certifications