Arnold Oney

Experience

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  823rd RED HORSE Air Force

  Jun 2001 - May 2005

  Instructor and Supervisor

  • Managed $1.4 million in structural contingency training assets annually.• Trained military personal in all areas of structural career field• Developed a section budget on only $245,000 annually.• Quarterly resupply organizational training assets to ensure all shops were prepared to train military personal.• Weekly inspected and documented assets which needed replaced or resupplied.

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  Northrop Grumman

  Jan 2005 - Jan 2008

  Curriculum developer

  • Worked with various subject matter experts, graphic artists, and computer programmers, an audio visual technician and various narrators to develop web base training programs for Air Force audience - all programs SCORM compliant.• Thoroughly researched, designed, and wrote the development of the Security Activities program which is part of the general contingency training requirements. Took an existing computer base training course and turned it into a highly improved and powerful teaching tool on the World Wide Web by adding 91 colorful graphics, 21 interactive source documents, and 4 hour audio script. Show less

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  Charis Bible College

  Aug 2008 - May 2011

  Student

  • Volunteered phone center agent- took calls for product orders and prayer calls.• Volunteered to operate auditorium video camera.• Teachers assistant for interactive groups

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  Contract Work

  May 2015 - Oct 2018

  IT Support Technician

  • Worked with various aspects of IT from new install of OS to creating patch cables• Monitored in house help desk queues and responded accordingly• Answered incoming calls and either remotely solved issue or elevated to next tier for resolution• Performed upgrades of hardware and software• Maintained, analyzed, troubleshot and made repairs to computer systems, hardware and computer peripherals• Updated client information in in house database• Handled routine and escalated IT issues working on a 4 member team servicing 300 residential and commercial clients • Worked the basics on Server 2008, SBS 2011, and Server 2012• Installed and configured various types of routers, switches, and modems• Configured Outlook 2010 and 2013 to clients specs• Familiar with Office 2007-2016• Configured wired and wireless routers for residential and commercial clients• Optimized and removed malware, spyware, and viruses on laptops and desktops• Re-imaged and migrated old user profile to new laptops and desktops• Created various types of patch cables as well as ran Ethernet cables from desktop to closets Show less

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  Colorado Computer Support

  Jun 2016 - Oct 2016

  IT Technician

  • Installed various printer drivers and various types of school software/programs for 17 schools in Falcon district for MAC’s and Window’s base computers• Solved various issues with Chrome Books, Smart Boards, overhead Projectors at Falcon school district• Reimaged and configured Windows base PC for Falcon school district• Set up wifi for Apple-TV, Mac Book Air, and Windows base computers at various locations for 17 schools• Trouble shot hardware issues for Windows base PC for Falcon school district Show less

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  Rocky Mountain Health Care Services (RMHCS)

  Jul 2019 - Dec 2019

  IT Tech I

  • Resolve IT tickets as they come through ticketing system, email, or phone• Familiar with Office 365• Reimage PC using clonezilla• Set up both IOS and android cell phones• Install RAM, hard-drive, video cards• Set up access badges for internal customers