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Esha Chauhan

Esha Chauhan

Customer Service Representative

location of Esha ChauhanAuckland, Auckland, New Zealand

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  • Timeline

  • About me

    MBA student | Digital Product Management | American Express

  • Education

    • Massey University

      2024 -
      Master of Business Administration - MBA Global Business

    • Massey University

      2024 - 2025
      Master of Business Administration - MBA Global Business

    • Symbiosis Centre for Distance Learning

      2006 - 2008
      Post Graduate Diploma in Business Administration Business Administration, Management and Operations

    • Delhi University

      2001 - 2004
      Bachelor of Arts - BA, Sociology

  • Experience

    • Wipro

      Jul 2004 - Feb 2006
      Customer Service Representative

    • American Express

      Mar 2006 - Jan 2024

      Support Credit Bureau Liaison in process development and procedure creation. Establish and nurture relationships with major US Credit Bureaus. Generate daily inventory reports, manage work queues to meet aging targets, and ensure 100% accuracy through collaboration with Compliance and Quality teams. Engage with external clients for tool functionality and report anomalies to the Relationship Manager. Maintain 100% regulatory compliance (FCRA, FCBA, FDCPA.) and monitor team performance, providing constructive feedback. Show less

      • Senior Associate, Digital Product Management

        Jul 2013 - Jan 2024

      • Premier Credit Analyst

        Aug 2008 - Jul 2013

      • Senior Customer Service Representative/ Subject Matter Expert

        Mar 2006 - Aug 2008

    • SKids

      Apr 2024 - now
      Program Assistant

  • Licenses & Certifications

    • Certified SAFe® 4 Practitioner

      Scaled Agile, Inc.
      Dec 2018

    • Certified SAFe® Product Owner / Product Manager

      Scaled Agile, Inc.
      Dec 2018