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Debashis Ghosh

Debashis Ghosh

Customer relation associate

Followers of Debashis Ghosh2000 followers
location of Debashis GhoshSingapore

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  • Timeline

  • About me

    Principal Solution Consultant | Banking & Financial Technology |Real Time Payments | MBA | ITIL | COBIT | PSM 1

  • Education

    • St. Joseph's School, Kandivali West

      -
      Secondary School Certificate Seocndary Schooling Grades 9-10

    • New Polytechnic Kolhapur

      1995 - 1998
      Diploma in Engineering Power Electronics First Class with Distinction

      Activities and Societies: President of Students Association. In addition to being a meritorious student I have also served as the President of the Student's Union in New Polytechnic Kolhapur. I have worked on initiatives ranging from social services to improving faciltities for students in the college.

    • Sacred Heart Boys High School Khar Mumbai India

      1985 - 1991
      Equivalent of 'O' Levels (SSC) Secodary School Certificate (SSC) Grades 3-8

    • Savitribai Phule Pune University

      1998 - 2001
      Bachelor of Engineering (Electronics). Electronics

      Electronics Engineering.

    • University of Northampton

      2021 - 2022
      Master of Business Administration - MBA Distinction

  • Experience

    • Epicenter

      Jan 2002 - Feb 2003
      Customer relation associate

      Outbound call centre agent for managing early delinquency collections.

    • GE-Money thru Satyam Computer Services limited

      Feb 2003 - Nov 2003
      Software Engineer

      GE-SBI) (Satyam) Offshore team memberBAU Support activities-Batch and online monitoring, report creation.Incident support data restoration, procurement of outage logs.Mainframe capacity reporting.

    • GE-SBI Cards (thru MSAT)

      Nov 2003 - May 2005
      Onsite Coordinator

      Lead the Production Support team of 5 members for 2 GE Money businesses in India.Incident management, analysis, fix application, testing and deployment to live.Mainframe capacity planning.

    • GE-Money RSC (thru MSAT)

      Jul 2005 - Nov 2007
      Onsite Coordinator

      Led the Production Support team of 4 members for 3 GE Money businesses in Asia.Incident management, analysis, fix application, testing and deployment to live.Compliance and disaster recovery testing.Mainframe capacity planning.

    • GE-Money Thailand (thru MSAT)

      Nov 2007 - Mar 2011
      Project Leader

      Lead the Production Support team of 10 members delivering enhancements and BAU maintenance.Regular interaction with business users to understand new requirements, incidents and change requests.

    • Barclays

      Mar 2011 - Sept 2014
      Functional Manager

      Led the Channels Integration team enabling the business to offer web based CRM solution, customer self-service channels like IVR and BIR (Custom internet channel).Built and managed the channels integration team of 11 spread across 3 locations.Delivered channel integration solutions businesses across countries in Europe, Africa and the Middle East in cards platform migration projects.

    • ANZ

      Aug 2014 - Jul 2018
      Sr.Business Analyst (Module Lead)

      Working on initiatives in the ANZ Pacific Cards & Card Payments space for Pacific Businesses.Module lead for Digital Banking and Back Office for the ANZ Singapore's & Hong Kongs's new internet banking platform.

    • BPC Banking Technologies

      Jul 2018 - Sept 2021
      Regional Solutions Consultant

      Presenting product capabilities to prospective and existing client organisations generating new sales. Working on initiatives involving customisation and implementation of BPCBT's Smart Vista product suite acquired by Banks and Financical institutions. Leverage on expertise in Cards issuing, acquiring and Card Transaction lifecycle management, Fraud prevention management, Internet and mobile Banking.

    • ACI Worldwide

      Sept 2021 - now
      Principal Solution Consultant

  • Licenses & Certifications

    • PROFESSIONAL SCRUM MASTER I

      Srcum.org
      Jan 2021
      View certificate certificate

    • COBIT5

      APMG International / ISACA
      Aug 2015

    • ITIL® Foundation Certificate in IT Service Management

      PEOPLECERT and Axelos
      Jul 2015
      View certificate certificate

    • Career Essentials in Generative AI by Microsoft and LinkedIn

      Microsoft
      Jul 2024
      View certificate certificate

  • Honors & Awards

    • Awarded to Debashis Ghosh
      2017-Citation of appreciation for successful execution of EMV enablement on POS project Head of Digital & Channel Management-Pacific, Head of Technology APEA and Project Leadership Nov 2017 Performed exemplary work in steering, scoping, coordinating and driving UAT to a very successful conclusion. This significant outcome paved the way for implementing EMV on POS on time.
    • Awarded to Debashis Ghosh
      Award for excellence in Service Delivery by Barclaycard- Southern Europe Cards. Barclaycard Southern Europe Cards Feb 2014 Felicitation received from Senior Management Leader for Barclaycard Singapore, an award for excellence in service delivery, during migration and implementation of the Barclaycard Spain migration.
    • Awarded to Debashis Ghosh
      STAR- AWARD Barclaycard Head of Cards Technology - Barclays Technology Singapore Jun 2012 The prestigious STAR award was given for the successful implementation of the CRM.
    • Awarded to Debashis Ghosh
      2010-Recipient of ‘Pat On the Back’ award from Mahindra Satyam. Mahindra Satyam Nov 2010 Recipient of the Mahindra Satyam's pat on the back award for single handedly resolving a high impact incident involving junk /invalid content in the authorisation message affecting 5 GE Money businesses simultaneously.
    • Awarded to Debashis Ghosh
      5 Times Recipient of STAR rating (Best Performer). Satyam Computer Services Limited Jun 2010 2005,2006,2007,2009 & 2010- rated as Star performer 5 times by Mahindra Satyam.
    • Awarded to Debashis Ghosh
      2009-Extra Mile Award CIO-GE Capital Thailand Oct 2009 Recipient of the Extra Mile Award for various inhouse intiatives undertaken to support operations functions like marketing, chargeback and fraud prevention.
    • Awarded to Debashis Ghosh
      2007-Citation of appreciation Asia Service Delivery Manager-GE Money HQ Dec 2007 Citation of Appreciation from the then Service Delivery manager for GE Money Asia - HQ.This was given in recognition of meticulous planning and successful execution of the first Disaster Recovery Test as a part of the BCP drill for GE Money Regional Small countries (Singapore, hong Kong, Philipines and Taiwan).

  • Volunteer Experience

    • Educator

      Issued by Junior Achievement Singapore on Nov 2013
      Junior Achievement SingaporeAssociated with Debashis Ghosh