Tashika Singh

Experience

• 

  Pine Labs

  Jul 2015 - Feb 2017

  Customer Support Executive-Operations

  • Troubleshooting Technical issues related queries of the Merchants/Clients, related to Plutus Credit Card Device, either in Integration Mode or Non- Integration Mode.• Repairing and Up-gradation of old installed software & configuring new software.• Train end-users by means of Verbal personal instruction & specially designed documentations.• Researched and complied answers to provide information to customers about our product.• To check the configurations of the Plutus Credit Card Machine on Server level.• Escalating issues to respective teams and following up for timely resolution.• Support users with various applications in Windows environment.• Managing high severity incidents with the situation management teams for quick resolution. Show less

• 

  PROLOGIC FIRST

  Jul 2018 - now

  Document, tracks, and communicates test results, analysis, and unresolved problems.Attended in scrum meetings with Business Analysts and Software Developers.Used Microsoft Team Foundation Server (TFS) to create QA Tasks for the bugs created.Strong organizational skills including good time management, prioritizing tasks, estimating activities, and meeting deadlinesPlan one or more of the following: application product, integration product, user acceptance, and operational acceptance tests;Determine testing environment requirements;Follow the testing standards, guidelines, and methodology as specified in the testing approach Show less

  • Functional Test Analyst

    Apr 2022 - now

  • Functional test engineer

    Jul 2021 - Mar 2022

  • Quality Executive

    Jul 2019 - Jun 2021

  • Qc trainee

    Jul 2018 - Jun 2019