
Arafat Okkeh
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About me
Field Services Engineer at Cisco Systems
Education

Sahchnin
2011 - 2012MCITP Network and System Administration/AdministratorActivities and Societies: CISCO, LINUX, WINDOWS SERVER, MICROSOFT OFFICE 365, LAPTOP HARDWARE, MS SQL, MYSQL, ACTIVE DIRECTORY, MS EXCHANGE, AWS, SALESFORCE, VPN, SHAREPOINT, JAVASCRIPT MICROSOFT CERTIFIED IT PROFESSIONAL

Digital-IL
2017 - 2018Foundation degree E-Commerce/Electronic Commerce E-commerce ManagmentActivities and Societies: Contribute to the development of new opportunities allowing for growth of new and existing advertisers and publishers relationships Manage and oversee both clients and suppliers' performance and strive to maximize every relationship Integrate and troubleshoot new partners Strive to give great service while maintaining company's position Preparing periodic reports according to internal and external needs E-commerce is the activity of buying or selling online. Electronic commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems.customized/personalized online store inventory services.E-commerce businesses employ some or all of the followings:Online shopping for retail sales… Show more E-commerce is the activity of buying or selling online. Electronic commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems.customized/personalized online store inventory services.E-commerce businesses employ some or all of the followings:Online shopping for retail sales direct to consumers via Web sites and mobile apps.Providing or participating in online marketplaces, which process third-party business-to-consumer or consumer-to-consumer salesBusiness-to-business buying and selling;Gathering and using demographic data through web contacts and social mediaBusiness-to-business (B2B) electronic data interchangeMarketing to prospective and established customers by e-mail or fax (e.g with newsletters)Engaging in pretail for launching new products and services. Show less

MAOF
2017 - 2018Foundation degree E-Commerce/Electronic CommerceActivities and Societies: eBay and Amazon Marketing Consumer-to-consumer and business-to-consumer sales through eBay and Amazon platforms eBay and Amazon Marketing ManagementConsumer-to-consumer and business-to-consumer sales and advertising through eBay and AmazonOnline marketing and logistics managementFrom:Agency for Small and Medium BusinessIsraeli Ministry of Economy and Industry

Kuwait
1987 - 1989High Secondary School Certificate ScienceActivities and Societies: High School Diploma 12 years Tawjeehi Full Bagarut

ORT Colleges
2011 - 2012Electrical, Electronics and Communications Engineering Electrical, Electronics and Communications EngineeringActivities and Societies: Administration and Establishiment of small business Electrical, Electronics and Communications Engineering
Experience

Www.cashubux.com
Jan 1996 - Jan 2012OwnerAdvertising, Get Free Money Online, Site Traffic, Car Advertising, PayPal, PayPal Verified, Traffic to Website, Exposed, Exposure, Sales Management, AlertPay, , Auto Sales, Product Advertisements, Referral Link, Photography Exposure, Exposure Marketing, Free Money, Instant Payment, Worldwide, Referral get paid to click, paid-to-click advertising, make money online, ptc advertising, click, free money online, traffic, affiliate program, product advertising, bux, ptc, make money from home, affiliate marketing, cheap advertising, low budget advertising Show less

Janssen, Pharmaceutical Companies of Johnson and Johnson
Jan 2012 - Mar 2022IT• Providing 1st line technical support for Johnson and Johnson; answering support queries via phone, email, web and Chat• Maintaining a high degree of customer service for all support queries and adhere to all service management principles• Applying understanding and knowledge of procedures, information systems, tools and services in order to assist users• Identifying, investigating and researching user questions and problems as well as isolating and resolving IT problems• Receiving and prioritizing issues and forwarding them using appropriate escalation procedures• Briefing customers and/or management on the status of resolution efforts• Serving as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel Show less

Xerox
Oct 2012 - Jul 2015• Providing 1st line technical support for Johnson and Johnson; answering support queries via phone, email, web and Chat• Maintaining a high degree of customer service for all support queries and adhere to all service management principles• Applying understanding and knowledge of procedures, information systems, tools and services in order to assist users• Identifying, investigating and researching user questions and problems as well as isolating and resolving IT problems• Receiving and prioritizing issues and forwarding them using appropriate escalation procedures• Briefing customers and/or management on the status of resolution efforts• Serving as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel Show less
Help Desk Senior Analyst
Oct 2012 - Jul 2015Service Desk Senior Engineer
Oct 2012 - Jul 2015

Atos
Jul 2015 - Mar 2022Technical Support Engineer• Providing first line technical support for Johnson and Johnson; answering support queries via phone, email, web and Chat• Maintaining a high degree of customer service for all support queries and adhere to all service management principles• Applying understanding and knowledge of procedures, information systems, tools and services in order to assist users• Identifying, investigating and researching user questions and problems as well as isolating and resolving IT problems• Receiving and prioritizing issues and forwarding them using appropriate escalation procedures• Briefing customers and/or management on the status of resolution efforts• Serving as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel Show less

NSC Global
Nov 2017 - Jan 2020Field Services Engineer
Cisco Systems
Feb 2020 - nowField Services Engineer
Licenses & Certifications
- View certificate

MCTS: Windows Server 2008 Network Infrastructure, Configuration
MicrosoftMay 2012 - View certificate

MCTS: Windows Server 2008 Active Directory, Configuration
MicrosoftMay 2012 - View certificate

MCTS: Windows Server 2008 Active Directory, Configuration
MicrosoftMay 2012 - View certificate

MCITP
MicrosoftMay 2012 - View certificate

MCTS: Windows 7, Configuration
MicrosoftMay 2012 - View certificate

MCTS: Windows Server 2008 Active Directory, Configuration
MicrosoftMay 2012 - View certificate

MCITP: Enterprise Administrator on Windows Server 2008
MicrosoftMay 2012 - View certificate

MCSA: Windows Server 2008
MicrosoftMay 2012 - View certificate

MCPS: Microsoft Certified Professional
MicrosoftMay 2012 - View certificate

MCTS: Windows Server 2008 Applications Infrastructure, Configuration
MicrosoftMay 2012
Languages
- enEnglish
- frFrench
- heHebrew
- arArabic
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