VIJAYENDRA VIR

Experience

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  Tata Consultancy Services

  Dec 2009 - Aug 2016

  KEY PROGRAMS HANDLEDBusiness Analyst & Solution Consultant for Strategic roll out of single interface to multiplication application for the service management team Benefit: £2M over 3 yearsThe program delivered a single desktop based solution for the service management team that allowed them to cut the average call/issue/customer problem handling time by close to 40%. This was delivered by understanding the AS IS business process and automating the manually intensive and repetitive steps. It also ensured that one application acts as the gateway to the enterprise wide varied data sources and streamlines the process along with delivering key performance metrics. Domain: Telecommunication Area: Service ManagementBusiness Process Analyst & Solution Consultant for Strategic roll out of enhanced Assurance functionality to improve end user experience. Benefit: £1.5M over 2 yearsThe program entailed creating a state of art tool and functionality to improve the network monitoring capabilities for British Telecom and therefore pro-actively assuring the END USER experience. The design consultancy project involved providing key information about suspect circuits that could result in potential customer reported faults to the field engineers. This was made possible by working closely with the research team and incorporating Artificial intelligence and algorithms to use the existing data and co – relating them with physical network data. Domain: Telecommunication Area: Assurance Services Show less End to End [E2E] Business Feasibility Analyst for Security product securing the physical copper network over which the telecom service is provided Benefit: £5M per yearThe Security domain feasibility study involved analysis of plausible solution options for a detailed business process and system solution combine to address Security issues around Copper Cable Theft that currently results in financial loss of per annum on a growing yearly basis for Openreach.Domain: Telecommunication Area: Assurance ServicesOTHER PROGRAMS HANDLEDEnhancement to the engineering field workforce business process for appointment and work allocation Migration from laptops to smartphone mobile application based working environment for the engineering communityAutomation of the business process for distribution of work to the service management centerImprovements to the customer facing business portal to establish better customer experience and relevanceEnhancement to the customer addressing handling processes solution by aligning to industry standards and using latest available addressing solutions Show less

  • IT Analyst for British Telecom Openreach, UK

    Jan 2014 - Aug 2016

  • Systems Engineer for British Telecom Openreach, UK

    Dec 2009 - Dec 2013
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  Tech Mahindra

  Aug 2016 - Feb 2021

  Program Details: Solution Architect and Business analyst for Service Assurance transformation at TDC Denmark, leading the team implementing BMC Remedy based solutionThe program had been started to deliver an industry standardized (TM Forum compliant) Service Assurance solution based on BMC remedy offering. This involved setting up of new environment, REMEDY application upgrade and functionality build using the out of Box remedy solution (as much as possible)Key highlights of the engagement: Led the RFP response from Tech Mahindra side competing against 5 other vendor including TCS and the incumbent to a successful contract win. Stitched the Solution architecture and Tech Mahindra response together in the authority of the Solution Architect for the program and showcased the same to the customer Mentored and guided the other teams involved in the successful winning BID for the BMC Remedy project Defining the E2E Service Assurance Architecture and integration architecture for enabling the business requirement provisioning Detailed requirement analysis for BMC Remedy modules and the E2E system requirements to meet the proposed transformation journey Conducting detailed workshops to refine and fine tune the business requirements as functional stories on JIRA Creating E2E Architecture diagram across platforms to enable business transformation detailing out the system requirements, integration details, manual workforce intervention and user interaction Supported the Test lead in defining the test strategy for the complete program Supported the security lead in defining the security requirement and solution approach to meet the asks Defined the project delivery plan along with the program manager will keeping the profitability and resource utilization efficiency in mind Show less The program is poised to deliver an industry standardized (TM Forum compliant) Lead to Order framework for Global Connect, Norway spread across the Norway, Denmark, Germany geography. This program enables the merged business entities across the geography deliver solution to customer and sales agent for furthering the business story. The new CRM solution in liaison with the existing systems will enable proper sales channel entry, maturing of the leads, working on the opportunities and maturing the order details for delivery. This will be an end to end solution reducing the customer request to service turnaround time and thus enabling faster to market services Domain: Telecommunication Area: CRM transformationResponsibilities: Conducting workshops to conclude on the current Lead to Order journey across the architectural stack Detailed understanding of the AS IS CRM business processes and supporting IT Estate Defining the E2E CRM Architecture and integration architecture for enabling the business transformation Defining the E2E system requirements to meet the proposed CRM Lead to Order journey Conducting detailed workshops to describe the proposed CRM architecture, solution and getting business sign in Creating E2E Architecture diagram across platforms to enable business transformation detailing out the system requirements, integration details, manual workforce intervention and user interaction Creating Functional Requirement Specification and System Requirement Specification  Detailing out the interface between Lead capturing system, CRM and Ordering system to enable smooth Lead to Order journey Show less Business Analyst & Solution Consultant for defining the enterprise wide third party app integration framework for Orange , Belgium. Benefit: € 1M per year The program delivered a standardized framework for integration of third party apps with Orange mobile app this giving seamless customer experience. This involved vendor discussion and understanding of their IT solution and aligning it with the Orange IT architecture. The first set of integration involved providing security app services/licenses integration with Orange mobile appDomain: Telecommunication Area: Enterprise architecture servicesResponsibilities: Detailed understanding of the AS IS business process and IT Estate  Conducting workshops to conclude on the architectural framework definition for third party vendor app integration Ensuring security assessment of proposed integration and complying with EU GDPR guidelines Creating MS VISIO process diagrams and system interaction diagram to detail out the solution involving integration details, manual workforce intervention and user interaction Liaising with selected security app vendors and defining the integration mechanism Creating Functional Requirement Specification and System Requirement Specification to detail out the system based solution from start to end and capturing the manual touch points and detailing action to be performed by manual team Detailing out the interface between multiple systems to meet the data flow and information processing in the E2E solution journey Providing development support, conducting test case reviews for the agreed solution Ensuring close collaboration between all involved teams across the IT estate and acting as SPOC for any discussion for the solution Show less Responsibilities: Detailed understanding of the AS IS business process and IT Estate  Conducting workshops to conclude on the solution to meet the business ask across the requirement, design and build team. Creating MS VISIO diagrams to detail out the E2E solution design across Order Intake, Order feasibility, Order processing, Inventory Management, Workforce management and Customer connection domain Creating design document to detail out the system based solution from start to end and capturing the manual touch points and detailing action to be performed by manual team Writing detailed manual instructions to handle manual fallout in the overall solution thus enabling end to end system design and process design Detailing out the interface between multiple systems to meet the data flow and information processing in the E2E solution journey Conducting test case review across the System testing, System Integration testing and E2E testing domain Ensuring close collaboration across multi nationality team compromising of Dutch, Chinese and Indian stakeholders Ensuring time bound deliveries ensuring the highest standard and quality and sign off / approval from involved stakeholders. 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  • Solution Architect - Telecom Service Assurance : ITSM REMEDY For TDC, Denmark

    Feb 2020 - Feb 2021

  • Solution Architect: CRM transformation for GlobalConnect, Norway

    Jun 2019 - Feb 2020

  • Senior Solution Designer - For Orange, Belgium

    May 2018 - Jun 2019

  • Solution Architect/Designer - Telecom IT Transformation for KPN Netherlands

    Aug 2016 - Apr 2018
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  Netcracker Technology

  Feb 2021 - Oct 2022

  Senior Business Analyst - Netcracker Billing for O2, UK

  Represented technology in Client workshops, manage system demos, presentations (offsite/ Onsite).Strategically assessed clients business and identify improvement opportunities.Performed As-Is discovery and due diligence of Telco business/IT systems for the scope of work/change.Elicited, Clarified and Decomposed Business requirements into EPICs, User stories (including NFR).Participated in change control process for any upcoming requirement and design changes.Conceptualize and define E2E solution for a given business, functional domain.Identified cross-system requirement dependencies and mitigate potential design gaps.Participated in cross-functional technical solution assessments and provide estimations.Produced High level/detailed designs including Data Model, API specifications, Wireframes etc.Provided Design Walkthrough to development, QA teams and support implementation till UAT.Managed the business security and user based security rules for the designed solution.Troubleshoot production problems and provides design support, keep all parties informed. Show less

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  Vodafone Idea Limited

  Nov 2022 - now

  General Manager - Demand and Solution Management