Kevin Vongsaphay

Experience

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  Independent

  Mar 2007 - now

  Soccer Coach

  Teaching soccer to youth ages 5 and up.Goalkeeper specialist.Former Sophomore coach at Minnetonka High School.Guided top Under-14 Girls team to State Championship in Summer 2013.Empowering people through discovery.

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  Foot Locker

  Apr 2007 - May 2007

  Sales Associate

  Sales of athletic footwear, shoe care accessories, and apparel.

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  Pacific Sunwear

  May 2007 - Apr 2008

  Brand Sales Representative

  Sold west coast apparel, footwear, swimwear, and accessories. Learned how to overcome customer objections to make sales.Assisted in product placement - Learned how products were strategically placed within the store to increase sales.

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  Soccer USA

  Apr 2008 - Jan 2012

  Sales Associate

  Sold soccer equipment, apparel, and accessories.Coordinated and developed in-store merchandising of products. Strengthened attention to detail skills, and knowledge of consumer preferences. Increased sales by 10% using strategic product placement.Took initiative to implement product coding and tracking system to address store inventory theft and loss. Resulted in 15% reduction in losses. Maintained all in-store computers and point of sale systems, including OS and system upgrades. This allowed employees to be more efficient with up-to-date and quicker technology. Show less

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  FootHolde

  Apr 2011 - now

  Operations and Sponsorship Coordinator

  Coordinated sponsorships with small businesses and large corporations.Coordinated, developed, and implemented marketing and sales strategies.Developed directives for interns and excuted directives.Assisted day-to-day operations.

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  T-Mobile

  May 2012 - Sept 2012

  Sales Associate

  Sold mobile phones to consumers and small business owners.Excelled in a fast-paced consumer sales environment.Broke sales record for single purchase.Handled complex transactions including calculating multiple incentives and promotions.Interacted with customers in a multi-cultural business environment.Used Microsoft Excel to project monthly sales quotas.Demonstrated the ability to learn new technology quickly, and understand its impact on the industry. Show less

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  Blue Cross and Blue Shield of Minnesota

  Aug 2012 - Jul 2014

  Clerical Specialist III

  Processed claims and insurance documents for the Consumer Services Center division using Microsoft Excel. Developed and implemented a formal record management system within the department. This resulted in reducing lost and missing documents from 8% to less than 1%.Was asked by management to prepare and analyze special reports using Microsoft Excel relating to insurance appeals.Selected to train new members of the team. Prepared job aids, and documented Microsoft Excel report procedures as part of training curriculum.Launched pilot projects and helped modify workflows to enhance efficiency.Improved time management skills by balancing and reassessing priorities in order to meet departmental needs. Managed day-to-day responsibilities while participating in audits under tight time constraints and deadlines. Show less

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  UnitedHealth Group

  May 2015 - now

  Provider Data Specialist

  • Maintained accurate records for Optum Behavior Health Providers Networks. • Responsible for accurately entering and updating provider information within internal data systems.• Collaborated with other company departments to perform quality assurance checks of work completed; ensuring accuracy meets department standards.• Researched and resolved over 20 data anomalies and issues per day.• Ensured sufficient data is received and maintained to pay claims, publish directories, and credential providers.• Greatly improved time management skills and multi-tasking skills from reviewing and analyzing complex data using multiple systems simultaneously.• Identify and support department process improvements for continued and increased productivity.• Proven ability to support and train team members when needed.• Successfully completed workload within department time expectations.• Supports special projects as needed. Show less