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Karen Groccia

Karen Groccia

Instructional Designer

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  • Timeline

  • About me

    Technical Writer | Editor | Instructional Designer | Software Manuals | Process Documentation | Content Management | SAP Education Services Consultant

  • Education

    • Salem State University

      -
      BA English cum laude

    • University of Massachusetts Lowell

      -
      MEd Curriculum Development & Instructional Design cum laude

      Activities and Societies: Phi Lambda Theta

  • Experience

    • NETg-Spectrum, Applied Learning, Interactive Training Systems

      Jan 1989 - Jan 1994
      Instructional Designer

      Content designer and creator at this learning company specializing in interactive video disc solutions.

    • Deloitte Consulting

      Apr 1996 - May 2002
      Senior Consultant / Team Leader, Education Services

      SAP R/3 implementation team member at this "Big 4" integrator for Fortune 500 companies.

    • Granite Communications, Inc.

      Jan 2002 - now
      Writer / Business Manager

      Co-founder for this creative services business (photography, videography, and documentation). Currently engaged in a software documentation project for an international client.

    • Philips

      May 2002 - Sept 2002
      Training Program Delivery Manager

      Contractor at this medical technology manufacturer.

    • TripAdvisor

      Nov 2005 - Nov 2016
      Content Editor / Team Lead - Community Support

      Editor and content creator/manager for the world's largest travel website.

    • St. Charles Consulting Group

      Mar 2017 - now
      Editor/Writer

      Engaged on a software implementation project at a global accounting and management firm. Other projects/clients include creative marketing firms, high-tech manufacturers and public sector agencies.

    • Cytiva

      May 2018 - May 2019
      Technical Documentation Writer/Editor

      Contract position at this global Healthcare and Pharmaceutical company in Central Massachusetts.Formerly part of GE Healthcare.

    • GE Healthcare

      May 2019 - Jan 2020
      Documentation and Training Lead

      Contract position at this global Healthcare and Pharmaceutical company in Central Massachusetts.

  • Licenses & Certifications

    • SAP R/3 Sales & Distribution and CRM Modules

      SAP