Slavina Miteva

Experience

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  Taxback.com

  Sept 2004 - Mar 2006

  Customer Service Representative

  Main responsibilities:* Phone calls with potential customers regarding products and services and/or answering questions; suggesting information about other products and services.* Opens customer accounts by recording account information.* Maintains customer records by updating account information.* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.* Maintains financial accounts by processing customer adjustments.* Recommends potential products or services to management by collecting customer information and analyzing customer needs.* Prepares product or service reports by collecting and analyzing customer information.* Contributes to team effort by accomplishing related results as needed. Show less

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  Grand Hotel Varna Resort & Spa

  Mar 2006 - Nov 2009

  Hotel/Resort Animator

  I have been responsible for creating different entertainment for children and adults. Therefore I strived to produce different frames of animation.Furthermore I organized and joined various sports activities during the day.And often I participated in evening shows like theatre, games, dancing etc. The education often is intra-corporate. Therefore the length and content of my work has been an usual one at Grand Hotel Varna Resort & Spa. Normally the apprenticeship’s duration is about three to twelve months.My work was distributed over a whole day and includes cultural activities, entertaining and sports. Show less

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  Hotel Kristal Golden Sands Resort Bulgaria

  Mar 2010 - Nov 2010

  Hotel/Resort Animator

  I have been responsible for the Animation team for 5 animators, in hotel Kristal, Varna, Bulgaria. I was organizing and taking part in various sport activities during the day, such as Beach Volley, Aqua Gym, Table tennis, Darts, Water polo etc. Furthermore i was organizing Evening Entertainment, such as various Quizzes, Bingo-nights, Game-nights, Dancing-competitions, Funny Comedy Shows, Mini disco (for kids) etc.My duties besides organizing the programs is to encourage the Hotel Guests to participate in various activities. PR - was a very important part of my job, communicating with as many guests as possibly gives you a better contact with them. Show less

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  Scylla AG

  Mar 2011 - Dec 2013

  Barmanager

  Main responsibilities:* Plan, organize, and control the operations of a cocktail lounge or bar.* Supervise the work of bar staff and other bartenders.* Create drink recipes.* Plan bar menus.* Actively work towards increase of revenue.* Check identification of customers to verify age requirements for purchase of alcohol.* Clean glasses, utensils, and bar equipment.* Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.* Serving orders at the bar, lounge and sundeck.* Take beverage orders from serving staff or directly from customers.* Clean bars, work areas, and tables.* Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.* Serve snacks or food items to customers seated at the bar.* Arrange bottles and glasses to make attractive displays. Show less

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  Thracian Cliffs Golf & Beach Resort

  Apr 2014 - Oct 2014

  Pro-shop assistant

  Main responsibilities: - prepares cash balance and deposits; - oversees collection and of fees, membership fees, and retail sales; - organizes tee times on the golf courses for individuals and groups and informs them of course rules and regulations; - maintains records of daily play on golf courses and prepares reports on usage for golf course manager; - maintains addresses and other information on customers; - organizes schedules and operations for the driving range; - organizes, schedules, and oversees arrangements for golf outings; - trains the temporary employees;Knowledge, Skills, and Abilities needed: - ability to understand and follow directions; - knowledge of golf rules and equipment; - ability to work well with a wide range of people; - good communication skills; Show less

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  Horizont Complex

  Mar 2015 - Aug 2015

  Manager

  Main responsibilities:* Run daily operations;* Coach employees;* Maintain quality control and ensure that company's services are fulfilling customer needs;* Create job descriptions, review resumes, interviewing, hiring and firing;* Resolve conflicts, motivate employees;* Ensure that direct reports are properly trained in job duties;* Make daily, weekly and monthly reports.

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  LuckyLabz BG OOD

  Sept 2015 - Jan 2017

  Office Assistant
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  State Locals LTD

  Jan 2017 - May 2017

  Content Writer
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  ASIC Depot

  Jun 2017 - Dec 2017

  Technical Consultant
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  E-Motive

  Jan 2018 - now

  Inventory Specialist
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  IGaming.com

  May 2018 - now

  Content Writer

  Wrapping the enchanting world of crypto in words.