Pierre Nolasque MUBERARUGO

Experience

• 

  RNRA

  May 2011 - Oct 2012

  Consultant
• 

  Millicom International Cellular (TIGO Rwanda)

  Oct 2012 - now

  -Coordinate activities of technical personnel ensuring that users requests and problems are solved on a timely manner-Monitor systems performance and realize required actions to keep the services up and running as per SLA’s.-Control system capacity and utilization; submit periodic reports (statistics, trends, incidents).-Ensure that periodic backups of information and applications are performed, as per approved policies.-Define operational policies and processes.-Ensure that internal controls are in place and performed according to their definition.-Implement security configurations as per approved policies. -Ensure that services received from external suppliers are in compliance with contractual conditions, internal controls and service level agreements.-Prepare specific reports in case of major incidents.-Ensure that assigned personnel have a proper development and training program. Show less -Provide 2nd level support for local and remote staff for computing issues including IT servers, handheld devices, etc.-Assist with configuration, maintenance and deployment of desktop and laptop systems.-Install, configure, and maintain all computers hardware, servers, workstations, printers, etc.-Ensure the regular update of antivirus software with latest release, and windows patches are pushed regularly on all servers and workstations.-Ensure the maintenance and review of backup and restore policy for all systems to facilitate the recovery in the event of disaster. -System administration, troubleshoot enterprise OS and application of following servers including maintenance of Active Directory DC1 and DC2, Mail Exchange Hub and Edge, System Center Configuration Manager, Microsoft Threat Management Gatewa, Microsoft Lync Hub and Edge, File Server, System Center Operations Manager, Redhat Enterprise Linux Servers, System Center 2012 Endpoint Protection, Kaspersky Antivirus for Windows Workstations and Servers-Administrating Cisco IronPort C170 Messaging Gateway(tm) Appliance: an email security gateway-Administrating Cisco IronPort S170 Web Security Appliance: a web security gateway-Administrating VMware VCenter and VMware ESXI (Virtualization technology)-Monitor physical health of all IT servers to ensure high end availability "99.9%" by providing weekly and monthly KPI using OpManager including their Availability, RAM usage, Processor Usage, and Storage usage per Drive-Ensure critical patches are monthly applied to all computers and provide the following information: Number of successful patch installed, Number Unsuccessful patch, and Action plan for unsuccessful patch-Coordinates all work to be done on IT Datacenters (including power, connectivity, preventive maintenance, etc…)-Coordinates effectively all third party support activities. Show less

  • IT Infrastructure Manager

    Jan 2016 - now

  • Infrastructure Support Engineer

    Oct 2012 - Dec 2015