
Resil Vasudevan
Customer Agent/Load controller

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Skills
Business analysisAirlinesAviationDatabasesAnalysisAirportsManagementFlightsAircraftTeam managementChange managementOperations managementTeam leadershipBusiness processIntegrationProject managementCustomer serviceAbout me
* Airline/Ground Handling Business * Business Analysis and AHM560 database maintenance for Departure Control System HP DCS. * Trained in Load control functions in aviation. * Trained in dangerous goods handling as per IATA procedures. * Ability to control and manage Ramp activities in aviation. * Trained in baggage handling procedures at airport in aviation. * Having Licences/certificates for Load control functions of Air India, Air India Express, Air Arabia, Oman Air, Saudi Arabian airlines, Silk Air, Etihad airways, etc.. for aircraft type A310, A319, A320, A321, A330, B737, B747, B757, B777, etc.. Specialties: Airline/Ground Handling Business/Departure Control system - Weight & Balance/Load Planning and Load Sheet both manual and EDP.
Education

SREE NARAYANA COLLEGE, NATTIKA
1998 - 2003Bachelor of Science (BSc) Chemistry
Experience

Air India Charters Ltd
Feb 2006 - Jul 2011Customer Agent/Load controller• Calculating the payload and preparing load plan for wide-bodied and narrow-bodied aircrafts.• Liaise with Flight-Despatch Department and updating the Zero Fuel Weight (ZFW) conditions.• Checking the compatibility of DGR items and deciding the segregation.• Prepares the Load sheet and Trim.• Makes sure the weights are loaded within the aircraft structural limitations and balance limits.• Assessing the Unit Load Devices (ULD) requirements and allocating them in the wide-bodied aircrafts.• In the event of payload restrictions, decide and advice about the offloading of items. Show less

Mphasis
Jul 2011 - Nov 2014Business Analyst( Airline Domain)• maintain Engineering Data base AHM-560 for HP DCS.• Approximately, Total 180 airports, 450 carriers are using HP DCS for their daily airport and flight operations.• Analyze, validate and document the requirement/change request.• Verify that the solution conforms to the requirements.• To design and execute the test scenario and test scripts.• Day to day management of change requests in relation to the project plans to ensure agreed deadlines are met.

Emirates
Dec 2014 - nowIT ConsultantSME for Airport Departure Control Systems development, Test lead for flydubai ASConnect(in house GUI application) migration project, PSS de migration expert- have actively involved in de migrating three major airlines successfully from Mercator PSS, Test analyst for MACS DCS enhancements, Govt initiatives(API, APP, AQQ) and interline functions(IATCI, IEMD, IET), Scrum master, API testing
Licenses & Certifications

Design thinking fundamentals
Emirates group Tech AcademyNov 2021- View certificate

Business Analysis Foundations
LinkedInApr 2019 - View certificate

Java: Automated API Testing with REST Assured
LinkedInMay 2023 - View certificate

Selenium Essential Training
LinkedInAug 2020 - View certificate

Learning Selenium
LinkedInJul 2020 - View certificate

Test Automation Foundations
LinkedInJul 2020 - View certificate

Cert Prep: Certified Scrum Master
LinkedInApr 2019 - View certificate

Programming Foundations: Databases
LinkedInJul 2021 - View certificate

Agile at Work: Building Your Agile Team
LinkedInApr 2019 - View certificate

Agile Testing
LinkedInApr 2020 - View certificate

Behavior-Driven Development
LinkedInOct 2020 - View certificate

Learning Java
LinkedInOct 2020
Languages
- maMalayalam
- hiHindi
- taTamil
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