Kat Marlow

Experience

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  Luther College Football

  Apr 2012 - Oct 2013

  Videographer

  Filmed football practices, and home and away games, tracking key plays. Responsible for setup and teardown of all film equipment. Uploaded and edited film content for coaches and players to use to optimize performance.

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  Cummins Inc.

  Jun 2014 - Aug 2014

  Sales Functional Excellence Intern

  PROJECT MANAGEMENT: Determined feasibility of a competitor-pricing app for the sales team. Analysis included determining usefulness, understanding possible legal and technical constraints, and identifying value-added features. Also, gathered verbal and written survey feedback, culminating in a recommendation to go forward with development of the appMARKET RESEARCH: Created a market research page on Cummins Connect, Cummins' new social intranet, with applications to help people work, collaborate and find expertise throughout the global enterprise. Deliverables included wiki pages designed to make it easy for new users to navigate and understand, populating pages with useful market research, and assisting others in creating pages by sharing how the tool works and participating in brainstorming page topicsSYSTEMS: Studied a Siebel/Oracle system being utilized, and provided a report of common problems, overall attitude about the system usefulness, system gaps, and improvement recommendations. Show less

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  Cummins Inc.

  Jun 2015 - Nov 2015

  Project Coordinator

  PROJECT MANAGEMENT: Lead and supported project management functional excellence using best practices through documentation , utilization and sharing.FACILITATION: Planned and facilitated Americas Line of Business Product Review and Change Review Board (CRB) Meetings, including: collecting project metrics, creating visually appealing and organized presentations, generating and maintaining a meeting agenda, ensuring key stakeholder attendance, assisting in keeping the discussion focused, and taking and reporting detailed minutes. Also, tailored the Americas Line of Business Product Review presentation for escalation to Cummins Turbo Technologies Product Review for all lines of business.REPORTING & ANALYTICS: Interfaced with and extracted data from Cummins’ databases - Examples include: project opportunities, active projects, project changes, capital status updates, and using data to calculate changes in gross margin, revenue, and volume.TRAINING DESIGN: Designed and created training for most responsibilities in the form of PowerPoint presentations including an organized, eye-drawing layout; screen snips of the exact processes; concise instructions with appropriate level of detail. Training was shared with project coordinators in other lines of businesses to tailor and use locally as a best practice.VOLUNTEERING: Participated in Cummins sponsored ‘Every Employee Every Community' event. Show less

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  Reising Radio Partners, Inc QMIX, MOJO AND KORN

  Jul 2016 - Jan 2018

  Client Service Manager

  Reising Radio Partners is a Radio Broadcast company comprising three different stations, MIX, MOJO AND KORN, serving targeted demographics in 6 counties. All are consistently among the leaders in the local markets and offer outstanding marketing and advertising services for local businesses. Client Services Manager STRATEGY: Strategically partnered with small and medium sized business clients (1-500 employees) in a breadth of industries. Helped clients calculate ROI and achieve their goals by providing innovative marketing and advertising services. Between SALES & MARKETING: Created and delivered proposals with strategic differences that separated the clients' product from the competition. Wrote commercials and taglines and designed commercial campaigns.Partnered with clients to analyze their marketing opportunities and leverage strengths. Then, crafted a message, designed an advertising approach, and selected the right platform to target the customers they want to get and keep.Designed and sold banner ad space ranging in size and price on the radio website.Participated in regular training including: marketing and sales classes, both live video/instructor-led and online modules, and two-hour training at the district office every Monday.ANALYSIS: Measured number of unique users and repeat users. Used updated numbers from each station as well as news outlet websites to measure effectiveness over periods of time.TEAM PLAYER: Took on multiple roles and often those responsibilities are outside my area of expertise. Show less

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  Anytime Fitness

  Jan 2018 - Apr 2019

  CUSTOMER FOCUS: Established relationships with new and existing members, helping them “Get to a Healthier Place®”, and managing member needsMANAGEMENT: Oversaw of the entire club membership base, managed operational and financial responsibilities and reporting.LEADERSHIP: Managed and engaged a team to deliver results and meeting overall club goals BUSINESS DEVELOPMENT: Built the club's business by meeting with new prospective members and engaging with the community through outreach and networking. Accountable for new member acquisition through guerrilla and digital marketing, community outreach, and one-on-one sales. Show less MARKETING: Strategically partnered with the owner/manager in designing community outreach, programming, promotional campaigns, and special events.PROGRAM DEVELOPMENT: Designed, organized and promoted programs including Community, Self-Directed, Virtual, Group, and Personal TrainingBUSINESS DEVELOPMENT: Acquired 18 new personal training clients and about $30,000 of new business. Retained members and drove organic growth through sales of additional, value-added services. Examples include Body fat testing, body measurement tracking, workout program tracking, etc.CUSTOMER FOCUS: Designed individualized Get Started Plans for new members as part of the Member Onboarding Process. Ensured the right level of support and training for each individuals’ personal fitness journeyACCOUNTABILITY: Managed the Retention Score to ensure meaningful touchpoints for the lifetime of the memberATTENTION TO DETAIL: Organized the training team for the general upkeep of the club and proper maintenance of gym equipment to ensure a clean, organized, and welcoming environmentCOACHING: Shared knowledge, skills, and abilities with team members in order to provide a personable experience to delight all members of the club.CULTURE: Created a positive club culture and supportive community based on encouragement. Designed motivational boards. Show less

  • Manager

    Nov 2018 - Apr 2019

  • Member Experience Manager/Personal Training Manager

    Jan 2018 - Apr 2019
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  Estep & Company

  Jun 2019 - Oct 2024

  Administer and execute all human resource programs including but not limited to compensation, benefits, and leave; regulatory and legal compliance; disciplinary matters; employment related legal issues, disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; training and development.Plan, lead, develop, coordinate, and implement policies, processes, and training initiatives, to support the organization's human resource compliance and strategy needs.Provide day to day support, coaching and mentoring for employees and supervisors.Manage in employee disciplinary meetings, terminations, and investigations.Monitor and ensure compliance with federal, state, and local employment laws and regulations; recommend best practices; and review and modify policies and practices to maintain compliance.Communicate changes in policy, practice, and resources to executive management.Plan, direct, and supervise all activities relating to the administration and maintenance of payroll and employee benefits programs. Develop, implement, and control cost effective and market competitive programs that ensure internal equity and the ability to hire and retain talent.Offer and enroll eligible employees in elected benefits including health, dental, vision, short term disability, long term disability, life, AD&D, and 401(k).Collect and maintain data and information for benefits administration and carrier quotes.Review and approve results of performance reviews and related pay increases.FMLA and COBRA administration. Process all unemployment claim responses.Manage EEOC complaints and other litigation against the company. Manage Workers’ Compensation claims.Complete reports required for government surveys and ACA compliance.Create and maintain operational excellence across all areas of Talent Acquisition including candidate experience. Show less ORGANIZATION: Develop, facilitate, and implement all phases of a high volume talent acquisition process from workforce planning through onboarding. WORKFORCE PLANNING: Regularly meet with leadership in all companies to collaborate on workforce planning.STRATEGY: Develop and execute the organization's human resource and talent strategy, particularly as it relates to current and future talent needs, recruiting, retention, and succession planningMARKETING: Promote the company's reputation as an employer and the attractiveness of good employment opportunities. JOB BOARDS: Optimize search tools including Indeed, JazzHR, Facebook Jobs, and IPC – Subway and restaurant hiring platform REPORTING & ACCOUNTABILITY: Provide recruitment reports and analysis to team managersASSESS TALENT: Design interview questions and approaches to determine applicants' knowledge, skills, and experience and identify those best suited for key role and culture fit.COMPLIANCE: Ensure compliance with federal, state, and local employment laws and regulations, and company policies. Conduct employment verifications as needed. Perform reference and background checksINNOVATIVE: Stay current on recruiting trends and implement best practices. Created a tracker for operations (GMITs, GMs, DMs, Operations Managers, Presidents) to provide line of sight to hiring needs for each store . Reduced time to hire.JOB BOARDS: Manage job boards and postings for all businesses - Subway, Five Guys, Burgers and Fries, Dave’s Hot Chicken, Estep & Company, and Service My RestaurantsCOMPENSATION: Identify and recommend salary ranges and incentives.TRAINING: Develop training materials to ensure employees can execute job responsibilities. Deliver training and support District Managers in delivering content and how to use software required to complete their job duties. (aps, websites, email, etc)PERFORMANCE MANAGEMENT: Designed a performance evaluation form and process for headquarters personnel. Show less CUSTOMER SERVICE: Provided timely, efficient, and knowledgeable service for customers calling into the inbound Subway National Call Center; Identified customers’ needs, clarified and documented information, researched every issue, and provided solutions and/or alternatives.CONFLICT MANAGEMENT: Defused volatile customer and franchisee situations calmly and courteously, resolving complaints in a timely manner,PROBLEM SOLVING: Resolved service, pricing, and technical problems for customers by asking clear and specific questions to understand root cause and enable ATTENTION TO DETAIL: Placed orders for customers and supported franchisees with menu information and pricing, as well as order issues and complaints.PROFESSIONALISM: Acted professionally and patiently when addressing negative customer feedbackEnsured employees have appropriate training and resources to complete their jobs effectivelyMOTIVATION: Created and maintained a positive work environment focused on engaging team members to perform at their highest level to deliver a high quality customer experienceCOACHING: Ensured calls were handled efficiently and effectively by coaching team members accordingly. 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  • Human Resources Manager

    Jan 2023 - Oct 2024

  • Corporate Recruiter

    Dec 2020 - Feb 2023

  • Supervisor

    Aug 2019 - Nov 2020

  • Customer Service Representative

    Jun 2019 - Nov 2020