Meysam Sharifkazemi

Experience

• 

  Pars Ertebat Afzar

  Jun 2013 - now

  Aftersales Service Manager

  •Handling after sales support of Mikrotik ،ASUS ،Huawei ، Dahua ،Tiandy ، Western Digital ، Tp-Link ، Hikvision ، Seagate ، HP ، Hilook ، AVS ، Mercusys ، AsRock ، QNAP , Teltonika , Alcatel-Lucent , TeleData One , Digital in shortest possible time•Development and monitoring of after-sales service processes (repairs and call center)•Improving customer service based on client feedback through the development of new policies and procedures. •Responsible for customer service included answering customer queries, problem solving and providing detailed information on new products. Successfully handled all public relations issues(Customer insight survey)•Regular contact with master dealers of market & selecting provincial service center following to check market share in different segments of country.•Regular contact with head office of brand in order to have optimized methods of product testing & repairing to have the best result in the minimum possible time.•Provided support to the sales team, ensuring all sales and service objectives were met.•Developed, executed and implemented effective customer service business plans. Top management assistance in the development of new policies and procedures.•Documented customer issues and ensured resolution as soon as possible. •Wide gained experience in handling After sales functions and issues•Administered all activities of after sales team, hired and trained employees according to company policies.•Planning to inform after-sales service on social networks•Ordering spare parts•Profit and loss analysis•Management of a 15 member team within the customer service department Show less