
Luiz Santos
Help Desk analist - 3º level

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About me
Global Analytics Manager at K2 Partnering Solutions
Education

Faculdade Sumaré
2000 - 2003Bachelor's degree System Information with emphasis in Network Security and Administration
Experience

Orbitall
Jan 2002 - Jan 2004Help Desk analist - 3º level
2S Inovações Tecnológicas
Jan 2005 - Jan 2008Senior ConsultantAt 2s I was a Microsoft Infrastructure Engineer Consultant. I used to deploy new Technologies and Troubleshooting the existing Microsoft applications at the customers. At one of my last projects I was the consultant responsible for a Rapid Deployment Project of Windows Server 2008, deploying and managing the RDP of Windows Server 2008 RC1 in a large oil company (more than 7.000 users). At this project I’ve deployed a SQL Server 2005 in a Failover Cluster with Windows Server 2008 in a production environment, NAP (DHCP method), Windows Server 2008 Domain Controllers and Read-Only Domain Controllers. The objective of this project was to demonstrate what was new in Windows Server 2008 and how the new features would benefit them before the oficial release to the market. Show less

K2 Partnering Solutions
Mar 2008 - nowManaging a team of data scientists, machine learning engineers and BI analysts, working closely with the business and the executive board we analyze data, prepare datasets, pipelines and build dashboards, reports, automations, recommendation systems and Generative AI solutions that helps the business to take better decisions. We work with LLMs, Open AI, Chat GPT, Vertex AI, Llama, Gemini, Copilot, GCP, Cloud Run, Cloud Functions, Dataflow, Big Query, Looker Studio, Airflow, ETLs, Salesforce Analytics / Tableau where we create dashboards with standard functionalities as well as custom SQL and SAQL queries. We also do predictive analytics, forecast and machine learning using Python and other tech stack to help the business with a recommendation system and sales and recruitment automations. Show less Working closely with emerging technologies and always trying to take the best of what technology has to offer. We do a lot of work with Salesforce.com on new features for K2's custom solution on Force.com platform and K2 Konnect Community. By doing business analysis, understanding how we can improve business processes by changing and/or improving our systems. Responsible for looking into new technologies and understand how K2 can improve the business and benefit with from new applications / solutions I've participated and managed projects related to Salesforce, Citrix, Active Directory, SQL, Infrastructure, Networks, Firewalls, VPNs, WIFI, Private Cloud, CTI implementations, Google Apps, Commission Systems, Billing Systems, SAP B1, within other projects. Also responsible on building all the reports on the Salesforce Standard reporting and on Salesforce Analytics (Wave) by building standard and custom dashboards and reports with SAQL queries, bindings, custom datasets, json, etc. Show less My job is to bring new opportunities for good professionals and find the best candidates for my clients building a great relationship with clients and consultants. With my clients I aim to build longstanding relationships in order to understand the calibre of professionals they need to improve their business with technology. Strong relationships with Candidates enables me to understand their strengths, motivations and technical expertise in order to best represent and promote their career development.Constantly looking at new technologies and emerging markets to grow and diversify the company's business opportunities. Show less
Global Data Solutions Manager
Feb 2023 - nowGlobal Data Solutions Manager
Sept 2019 - nowStrategic Projects and Development Manager
Aug 2013 - Sept 2019Cloud Team Infrastructure Manager
Sept 2011 - Aug 2013Sales Account Manager / Recruiter
Mar 2010 - Sept 2011Network Engineer
Mar 2008 - Mar 2010
Licenses & Certifications

Microsoft® Certified Technology Specialist - Windows Server® 2008 Applications Infrastructure, Configuration
MicrosoftJan 2008
Microsoft® Certified Technology Specialist - Microsoft Exchange Server 2007, Configuration
MicrosoftJan 2008
Microsoft® Certified Technology Specialist - Windows Server® 2008 Network Infrastructure, Configuration
MicrosoftJan 2008
Microsoft Certified Systems Engineer - Windows Server 2003
MicrosoftSept 2007- View certificate

Salesforce.com Certified Administrator
SalesforceAug 2011 
Microsoft Certified Systems Engineer - Security on Windows Server 2003
MicrosoftSept 2007- View certificate

Trailhead Achievements
Trailhead by SalesforceJan 2015 
Microsoft® Certified Technology Specialist - Windows Server® 2008 Active Directory, Configuration
MicrosoftJan 2008
Microsoft® Certified Technology Specialist - Microsoft Office Communications Server 2007, Configuration
MicrosoftSept 2007- View certificate

Salesforce.com Certified Force.com Developer
SalesforceNov 2012
Languages
- enEnglish
- poPortuguese
- spSpanish
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