Luiz Santos

Luiz Santos

Help Desk analist - 3º level

Followers of Luiz Santos4000 followers
location of Luiz SantosLondon, Ontario, Canada

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  • Timeline

  • About me

    Global Analytics Manager at K2 Partnering Solutions

  • Education

    • Faculdade Sumaré

      2000 - 2003
      Bachelor's degree System Information with emphasis in Network Security and Administration
  • Experience

    • Orbitall

      Jan 2002 - Jan 2004
      Help Desk analist - 3º level
    • 2S Inovações Tecnológicas

      Jan 2005 - Jan 2008
      Senior Consultant

      At 2s I was a Microsoft Infrastructure Engineer Consultant. I used to deploy new Technologies and Troubleshooting the existing Microsoft applications at the customers. At one of my last projects I was the consultant responsible for a Rapid Deployment Project of Windows Server 2008, deploying and managing the RDP of Windows Server 2008 RC1 in a large oil company (more than 7.000 users). At this project I’ve deployed a SQL Server 2005 in a Failover Cluster with Windows Server 2008 in a production environment, NAP (DHCP method), Windows Server 2008 Domain Controllers and Read-Only Domain Controllers. The objective of this project was to demonstrate what was new in Windows Server 2008 and how the new features would benefit them before the oficial release to the market. Show less

    • K2 Partnering Solutions

      Mar 2008 - now

      Managing a team of data scientists, machine learning engineers and BI analysts, working closely with the business and the executive board we analyze data, prepare datasets, pipelines and build dashboards, reports, automations, recommendation systems and Generative AI solutions that helps the business to take better decisions. We work with LLMs, Open AI, Chat GPT, Vertex AI, Llama, Gemini, Copilot, GCP, Cloud Run, Cloud Functions, Dataflow, Big Query, Looker Studio, Airflow, ETLs, Salesforce Analytics / Tableau where we create dashboards with standard functionalities as well as custom SQL and SAQL queries. We also do predictive analytics, forecast and machine learning using Python and other tech stack to help the business with a recommendation system and sales and recruitment automations. Show less Working closely with emerging technologies and always trying to take the best of what technology has to offer. We do a lot of work with Salesforce.com on new features for K2's custom solution on Force.com platform and K2 Konnect Community. By doing business analysis, understanding how we can improve business processes by changing and/or improving our systems. Responsible for looking into new technologies and understand how K2 can improve the business and benefit with from new applications / solutions I've participated and managed projects related to Salesforce, Citrix, Active Directory, SQL, Infrastructure, Networks, Firewalls, VPNs, WIFI, Private Cloud, CTI implementations, Google Apps, Commission Systems, Billing Systems, SAP B1, within other projects. Also responsible on building all the reports on the Salesforce Standard reporting and on Salesforce Analytics (Wave) by building standard and custom dashboards and reports with SAQL queries, bindings, custom datasets, json, etc. Show less My job is to bring new opportunities for good professionals and find the best candidates for my clients building a great relationship with clients and consultants. With my clients I aim to build longstanding relationships in order to understand the calibre of professionals they need to improve their business with technology. Strong relationships with Candidates enables me to understand their strengths, motivations and technical expertise in order to best represent and promote their career development.Constantly looking at new technologies and emerging markets to grow and diversify the company's business opportunities. Show less

      • Global Data Solutions Manager

        Feb 2023 - now
      • Global Data Solutions Manager

        Sept 2019 - now
      • Strategic Projects and Development Manager

        Aug 2013 - Sept 2019
      • Cloud Team Infrastructure Manager

        Sept 2011 - Aug 2013
      • Sales Account Manager / Recruiter

        Mar 2010 - Sept 2011
      • Network Engineer

        Mar 2008 - Mar 2010
  • Licenses & Certifications

    • Microsoft® Certified Technology Specialist - Windows Server® 2008 Applications Infrastructure, Configuration

      Microsoft
      Jan 2008
    • Microsoft® Certified Technology Specialist - Microsoft Exchange Server 2007, Configuration

      Microsoft
      Jan 2008
    • Microsoft® Certified Technology Specialist - Windows Server® 2008 Network Infrastructure, Configuration

      Microsoft
      Jan 2008
    • Microsoft Certified Systems Engineer - Windows Server 2003

      Microsoft
      Sept 2007
    • Salesforce.com Certified Administrator

      Salesforce
      Aug 2011
      View certificate certificate
    • Microsoft Certified Systems Engineer - Security on Windows Server 2003

      Microsoft
      Sept 2007
    • Trailhead Achievements

      Trailhead by Salesforce
      Jan 2015
      View certificate certificate
    • Microsoft® Certified Technology Specialist - Windows Server® 2008 Active Directory, Configuration

      Microsoft
      Jan 2008
    • Microsoft® Certified Technology Specialist - Microsoft Office Communications Server 2007, Configuration

      Microsoft
      Sept 2007
    • Salesforce.com Certified Force.com Developer

      Salesforce
      Nov 2012
      View certificate certificate