Manish Sharma

Experience

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  HCL Technologies (Infrastructure Services Division)

  Nov 2007 - May 2011

  System Specialist

  Job Profile Includes: Provided Support to (NOKIA) Global Total support includes BMC Patch Deployment Support includes• Patch Publishing on Deployment Server• Perform Patch testing on NOKIA Machines• Patch Deployment on Production workstations (~60K) in NOKIA EnvironmentBMC Package Wrapping Support includes• Channel Creation.• Publish the Channels on Deployment Server• Test the published Channel on Testing machines in NOKIA environment• Publish the created Channel on Production Server• Retest the Channel published on Production ServerBMC reporting work includes• Providing the different Reports to Client as per user’s requirement.* Different reports includes like* Software Usage Report* User’s detail Report* Reports for different Deployment* Machine detail Report, etc. Show less

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  NTT DATA Services

  May 2011 - Sept 2019

  Total Experience: 11 + Years Service Delivery Executive - Current Role and Responsibilities:• Manage overall personnel, performance, and discipline of the assigned projects for Desktop Engineering, SD 1.5 (RIM), VDI, Mobility and End user Analytics team.• Manage relationship with internal stakeholders and functions.• Define and understand client requirements and aligning processes to fulfill the same adhearing as per the ITIL best practices.• Manage all client interaction and client communication• Front end the relationship with the client• Manage any escalations in the process• Evaluate operational practices and procedures to make sure those are allinged per ITIL.• Actively involved in the internal audit support, ensuring all compliance parameters are met.• Provide direction to staff; ensure resolution of problems and set priorities• Provide support to quality initiatives targeted towards process improvements• Actively provide inputs and assistance to the senior management in the planning, implementation, and evaluation/modifications to existing operations, systems, and procedures, specifically relating to assigned project/s• Identify and suggest appropriate work-flow model for processes to the team.• Drive and implement changes - ensuring process improvements (Re-engineering) based on ITIL.• Transition, coordinate and plan with transition department and providing support in terms of expertise• Resolving conflicts and anticipating/handling critical situations• Provide regular performance feedback for the team to the higher management as and when required to share.• Create and present Weekly & Monthly report to clients.• Ability to multi-task in a dynamic environment• Ability to lead cross-functional delivery.• Experienced analytical, problem solving as per ITIL standards.• Good knowledge in Windows Image Management, BMC Marimba, Dell KACE, SCCM End user Computing an Show less • ITIL V3 (IT Infrastructure Library) Foundation Certification • Microsoft SCCM 2012 Certified.Experience Total Experience: 11 + Years Experience summary Extensive experience to deliver the Services as per ITIL practices. More than 9 years of experience in Infrastructure Service Delivery EUC Configuration Management.  Service Transitioned for couple of Accounts. Expertise in Service Delivery, and managing SCCM/VDI/ End user Analytics/SD 1.5 (RIM Team) and Mobility Team. Experience in Application Management, Software Distribution, OSD, Patch Management in SCCM 2012. Experince to handle the team of 7 members. Expereince to deliver the Project by coordinating within organization among multiple team. DELL International Services/NTT Data Services - May, 2011 to UptillService Delivery Executive - Providing Support to (US based Client)Technology Experties: SCCM 2007,  SCCM 2012 MDT 2012, OSD KACE, BMC Marimba,  Lakeside Systrack tool Show less

  • Services Delivery Executive

    May 2011 - Sept 2019

  • Configuration Management Sr. Analyst

    May 2011 - May 2011
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  Sharaf DG

  Sept 2019 - now

  Managed Services - Assistant Manager