Nitesh Kaushik

Experience

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  GWMIC Consultancy

  Nov 2008 - Feb 2010

  Business Analyst

  • Gathered business requirement by conducting meeting with business users, stake holders and SME.• Communicated and interacted with development team on regular basis during different stages of project.• Created a Business Requirement Document and converted it to functional specifications.• Developed use cases from the requirement and created Entity Relationship diagram (ERD) and flow diagrams such as Sales Stage flow, data flow and sequence diagram.

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  LTI - Larsen & Toubro Infotech

  Feb 2010 - Oct 2017

  Program coordinator & Project leader

  L&T Infotech Limited• Managed and supervised a team of 10 project coordinators, providing guidance, support, and ongoing training to enhance their skills and improve overall project performance.• Collaborated with key stakeholders, including senior management, clients, and external partners, to identify project requirements, assess risks, and develop comprehensive project plans, resulting in seamless execution and client satisfaction.• Worked on multiple projects over my tenure of almost 8 years in the company. I started as a trainee and reached to the position of Project lead in the given duration. During my tenure , worked on domains like Manifacturing/Sales/Insurance/Pharma for multiple client who are industry leading in their respective fields. List of Clients Project worked:1)Support & Enhancement for Eaton, US (July 2014 – Feb 2017). Role: Project/Technical Lead2)PRM 2.0 for Eaton, US (March 2015 – Nov 2015). Role: Project Lead / Functional Analyst3)Lead Automation for ABSA, SA (May 2014 – Jan 2015). Role: Project Lead4)Siebel Support & Enhancement for Eaton, US (July 2012 – April 2014). Role: Siebel Developer5)Siebel Order Enhancement for Coloplast, UK (March 2012 – June 2012). Role: Siebel Developer6)Siebel SEA to SIA Upgrade for Eaton, US (August 2011 – March 2012). Role: Siebel Developer7)Siebel 8.1.1.3 Support and Enhancement for Eaton, US (August 2010 – July 2011). Role: Siebel Developer8)Siebel Implementation for AICTE, India (Feb 2010 –August 2010). Role: Siebel Developer and BIP Report Developer. Show less

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  Infosys

  Oct 2017 - now

  Senior Consultant | Data Analyst | Siebel Consultant

  Infosys Limited• Led a team of consultants in successfully implementing Siebel CRM projects for Fortune500 clients, resulting in enhanced customer relationship management and a 20% increasein revenue.• Designed and executed comprehensive training programs to educate client personnel onSiebel CRM functionalities, resulting in improved user adoption and operational efficiency.• Collaborated with cross-functional teams to analyze client requirements and developcustomized solutions using Siebel tools, resulting in streamlined business processes andreduced operating costs.• Provided expert guidance and support to clients during the upgrade and migration ofSiebel applications, ensuring minimal disruption to business operations and a seamlesstransition to the latest version.• Successfully worked on multiple domains for prestigious client projects over the past 6years, including:• RCRM Development & Support for TELSTRA (Australia) from May 2019 – Present: Playeda key role in the implementation of enhancements to the Order Management system,including the launch of iPhone and gaming product lines. Also contributed to continuousimprovement of application performance.• Master Data Management Maintenance for NIDEC (UK) from Aug 2018 - May 2019:Actively engaged with cross-functional teams to support the existing application, conductbusiness process reviews, and lead continuous improvement projects related to masterdata.• Master Data Management Development Lead for Cummins Ltd (US) from Oct 2017 - July2018: Responsible for maintaining the integrity of master data in the global CDH acrossCummins other applications. Collaborated with cross-functional teams on engineeringchanges, business process reviews, and continuous improvement projects related tomaster data. Show less