Ventsislav D.

Experience

• 

  Bulgarian Publishing Company

  Sept 2012 - Feb 2013

  Logistics and Event Coordinator
• 

  Holland America Line and Princess Cruises Alaska and the Yukon

  May 2013 - Sept 2013

  Logistics Coordinator
• 

  Princess Cruises

  Mar 2014 - Oct 2016

  PC Analyst

  • Provided problem identification and resolutions for company PC users both on-site and remotely.• Installed and troubleshot PC hardware, software, printers, network devices and network connectivity issues, data/voice cabling.• Assisted with physical installation of network equipment• Coordinated vendor-provided repairs and maintenance.• Maintained accurate hardware inventory database.• Configured, tested and troubleshot POS terminals.• Restored data, operating systems, files, documents and drivers.• Set up BrightSign units for local and network usage.• Consistently met deadlines and requirements for all work orders.• Maintained system standards and conformance with company and departmental policies, procedures, and objectives. Show less

• 

  USDB

  Dec 2016 - now

  Active Directory Maintenance and Administration• Google groups and users administration• Planning, scheduling and performing proactive maintenance, including hardware and software upgrades and patch installation for servers of responsibility.• Preparing stand-alone installation and updating packages for direct download through web portals for Adobe and other software for non-campus user consumption.• Planning, scheduling and performing proactive maintenance, including hardware and software upgrades and patch installation for the backup appliance. Routinely testing backup recovery. Planning, outlining and documenting disaster recovery scenarios.• Responsible for the maintenance of data storage system. Monitoring performance, errors, and warnings. Troubleshooting performance problems and proposing short term fixes and long term solutions. Show less • Leading and auditing the work of the setup, installation, maintenance and upgrades of computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components including analysis of user needs and verifying inventory; • Working with management to ensure the accuracy, validity and integrity of the inventory and asset management data as it pertains to the Desktop Computing area at all points during the lifecycle of the device (order, receiving, stock, deployment, move, retirement, and swap); • Providing subject matter expertise in resolving incidents and problems in diagnosis and troubleshooting of PC technologies; • Interacting with, and directly supporting individual users as well as departments collectively by providing general user education and direct assistance;• Building, developing, deploying, troubleshooting and testing of computer images for desktop and laptop computers as required; • Performing PC hardware warranty repair as required; perform other duties as assigned by supervisor. Show less

  • Technical Support Specialist II

    Feb 2018 - now

  • Technical Support Specialist I

    Dec 2016 - Jan 2018