Rodrigo Breton

Experience

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  Social Interest Solutions

  Dec 2016 - Nov 2017

  Technical Support Analyst

  • Collaborating with teams on special projects to create better workflow and execution.• Provided technical support and analysis to state public assistance programs. • Interfaced directly with end users and state case workers to provide analysis of issues ranging from user training to system bug research. • Analyzed issues and escalated as appropriate to in-house developers.• Tracked issues from determination to resolution while maintaining accurate records, database management, and trouble ticket tracking.HIPAA and PHI compliant. Show less

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  Luxer One

  Nov 2017 - Mar 2020

  • Managed portfolio of over 300 residential properties ensuring success and satisfaction with system.• Established and grew relationships with leasing agents and property managers.• Assisted clients with training for their devices, supported them throughout, and continued managing resident accounts and interfacing with other departments within LuxerOne to maintain high level of customer satisfaction.• Worked on administrative duties related to clients’ accounts. Such as reporting, expansion opportunities, and cost effectiveness. Show less • Provided remote computer networking, maintenance, hardware installation, and cabling, utilizing nuanced understanding of Raspberry Pi's, Linux, VPNs, routers, and switches.• Installed CAT 5E/6 network cabling and configuring TCP/IP network devices.• Deployed software installs and configuration changes.• Adapted and prioritized resolution of reported problems using sophisticated technical troubleshooting.• Analyzed and diagnosed issues while adapting to different levels of client technical expertise and providing support to non-technical property staff and experienced break fix/install technicians.• Worked hands-on with electrical tools and electronics.• Tracked, identified, and classified reported issues.• Collaborating with teams on special projects to create better workflow and execution. Show less

  • Account Manager

    Dec 2019 - Mar 2020

  • Tier 3 Technical Analyst

    Nov 2017 - Dec 2019
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  University of California, Davis

  Mar 2020 - Mar 2023

  UC Davis Medical-Sr. Telehealth Analyst

  Assisted patients and providers of varying technical abilities with in-depth technical support and troubleshooting for multiple platforms. Averaging 50 calls per day. Diagnosed and reconciled a multitude of software and hardware applicationsCreated technical documentation for end-users at various skill/knowledge levels to ensure understanding.Delivered an exceptional level of service to each caller by listening to concerns and answering questions.Applied a high degree of knowledge to the ongoing management and analysis of complex end-user experience problems using data and reporting to provide insight to my manager and other staffAssisted patients and providers of varying technical abilities with in-depth technical support and troubleshooting for multiple platforms. Averaging 50 calls per day. Diagnosed and reconciled a multitude of software and hardware applicationsCreated technical documentation for end-users at various skill/knowledge levels to ensure understanding.Delivered an exceptional level of service to each caller by listening to concerns and answering questions.Applied a high degree of knowledge to the ongoing management and analysis of complex end-user experience problems using data and reporting to provide insight to my manager and other staff Show less