Susan Norman

Experience

• 

  AT&T

  Jun 1983 - Mar 2002

  Lead internet bandwidth sales and instructed the Country Business Manager (CBMs) in Argentina, Uruguay, Chile, Brazil and 16 countries within the Caribbean Region regarding all wholesales Internet and bandwidth sales opportunities to Telecom providers. Supported the South Florida Middle Markets Branch as the Subject Matter Expert for International Voice Services. Responsibilities included training new hires, identifying opportunities, proposing the optimal solution and closing the sale. Sold emerging PBX technology to an existing AT&T customer base. As a technical member of the sales team, configured PBX software and peripheral systems for optimum product solutions. As the primary technical contact at the customers' headquarters, interfaced and coordinated all telecom activities for the customers' US locations. Managed the PBX implementation on customers' site. Supported Delta Airlines, John Harland, and Cox Communications.

  • Regional Sales Manager

    Jan 1998 - Mar 2002

  • Sales Executive/Specialist

    Jan 1995 - Jan 1998

  • Project Manager/Systems Consultant

    Jun 1983 - Jan 1995
• 

  FedEx Services

  Feb 2005 - now

  Responsible for retention and growth of an annual $30M territory. Uses a consultative approach as a Subject Management Expert (SME) in logistics to sell FedEx Services and build strong relationships with multiple levels of management. Responsible for account management and the end to end sales process. Responsible for retention and growth of an annual $20M territory. Uses a consultative approach as a Subject Management Expert (SME) in logistics to sell FedEx Services and build strong relationships with multiple levels of management. Responsible for account management and the end to end sales process. Responsible for retention and growth of an annual $10M territory. Uses a consultative approach as a Subject Management Expert (SME) in logistics to sell FedEx Services and build strong relationships with multiple levels of management. Responsible for account management and the end to end sales process.

  • Worldwide Account Manager

    Jun 2021 - now

  • Strategic Sales Executive

    Nov 2019 - Jun 2021

  • Senior Sales Executive

    Feb 2005 - Nov 2019