Nicolas Ramet

Experience

• 

  IBM

  Jan 2008 - Jan 2008

  Software engineer (internship)

  • Designed a SAP-interfacing intranet system (Merise, UML) to effectively manage technical changes on IBM mainframes through automation. Presented project to senior management and gained budget approval.

• 

  Groupe SII

  Sept 2008 - May 2013

  Technical leader / Software engineer

  • Designed and developed high quality tools to fast track production of banking and telecom smartcard products. Analysed needs; wrote technical specifications; utilised Java, Python and C++; and performed validation. • Monitored process and software changes that impacted production support, communicated project information to the production staff and raise production issues to the project team.• Provided Level 3 support to Technical Consultant and to production sites. Ensured escalated tickets and acted as liaison to business and technical leads to ensure issues are resolved in timely manner. Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.• Established processes for a successful cooperation and coordination of efforts as Technical Lead to Singapore-based team. Contributed technical skills and leadership to technical design and development, defect and requirements translation. • Served as company representative to the client and contributed to commercial proposal preparation, recruitment interview and performance reviews. Key Achievements• Worked on the Gemalto’s pioneering NFC product, the very first product of its kind industrialised by the company. • Developed a complete proposal for a new business model from technical support, service centre, new people ramp up, knowledge sharing, skills review to development. Show less

• 

  Gemalto

  Jun 2013 - Aug 2018

  Program Manager

  • Lead industrialisation programs for new high-end telecom products such as Near-field communication (NFC), Long-Term Evolution (LTE), Secure Element and universal integrated-circuit card (iUICC). • Develop readiness plans to introduce new products into production including timelines, key milestones for prototype readiness, ramp to Pilot and Volume, Product Manufacturability and Quality.• Manage overall coordination and management from definition, development and release to production. Design new production processes and author new tools’ specification documents. • Coordinate technology transfer to chip manufacturers. Execute Engineering Change Requests and lead resolution efforts. Provide feedback on quality, security and performance expectations. • Work closely with multinational and cross functional teams, mainly located in Asia (Singapore, China, South-Korea) Production Engineering, Manufacturing and Logistics to communicate clear plans to the Business Line and management. Key Achievements• Consistently recognised for above and beyond performance and earned reputation as team’s technical expert.• Won the Gemalto Operations Excellence Award 2017 for the launch of the 1st embedded Secure Element products for Samsung Mobile, which secured up to +1M daily generated data. Performed process and quality audit in Samsung Electronics’ premises. • Achieved a 99.6% yield on Secure Element products personalisation on wafer at the chip manufacturer’s location. • Reduced average personalisation time per chip by 70% and captured savings in time and money through a perso time improvement program. • Contributed to company selection as Samsung Mobile’s partner by providing input into Samsung’s audit on Gemalto processes. Later conducted quality and security audit on Samsung LSI and Tesna factory. • Received recognition for exceptional service and collaboration with clients such as Samsung Mobile, Orange, Megafon, Videotron, AT&T, Docomo and Vodafone, among others. Show less

• 

  Adecco (client Credit Agricole CIB)

  Sept 2018 - Aug 2019

  Senior IT Project Manager

  • Drove the coordinated management of multiple, concurrent projects to maintain the high availability of 5 business-critical KYC applications used by 2000 users worldwide. Lead a 5-member team to achieve project goals, objectives and work standards and ensure application evolutions are completed as per priorities and schedule. • Collaborated with business and technology stakeholders to gather, rationalize and articulate business processes and requirements. Acted as contact between business users and technology teams, interfacing with stakeholders and project sponsors to facilitate project lifecycle successfully. • Managed internal and external communications on KYC applications. Communicated regularly with management and stakeholders to provide clarity on project scope, budget, timelines, risk and benefits across the project lifecycle. • Identified key risks and issue and defined appropriate mitigation plans in partnership with the Client project manager. Organized and led operational committees and workshops. Key Achievements• Played key role in KYC applications development across a multi-site organisation. Piloted actions to provide Level 3 support for all KYC applications. • Co-Directed the company’s Project Management Community initiative, which aims to develop skills for all the department’s project managers. • Recognised for exceptional performance and hired as a permanent employee with Credit Agricole CIB. Show less

• 

  Crédit Agricole CIB

  Aug 2019 - now

  • Spearhead comprehensive project assessments, steering dynamic teams towards the successful completion of key initiatives, consistently within budget, scope and quality parameters.• Foster robust stakeholder relationships, diligently gathering business priorities and requirements to serve as the pivotal communication link between the team and project stakeholders.• Devise a strategic team capacity plan, optimizing resource allocation to guarantee the delivery of commitments.• Lead the design, implementation and integration of solutions, monitoring progress and ensuring adherence to the highest standards of software development.• Oversee the quality of the team's deliverables, enforcing compliance with the company's standards.• Provide comprehensive reporting on team performance and project status.• Recruit, onboard, develop and mentor new team members and structure a dynamic and self-motivated team. Focus on people development for performance excellence, encouraging a high-feedback culture, mentoring and training to encourage a mindset for continuous improvement.• Mentor software developers, project managers and business analysts, facilitating career growth and objective achievement through regular coaching and empowerment culture, leading to higher performances and continuous innovation.• Share expertise with other managers through a dedicated management community.• Train other teams’ managers and project managers, contributing significantly to the continuous enhancement of the company management practices.Key Achievements• Streamlined ways of working between IT teams and business partner, developing trust and increasing collaboration. • Co-directed the program to introduce a Project Management training for all managers and project managers of the company.• Received the Director Cut Award 2021 from senior management for exceptional accomplishments.• Expanded scope from a single team with 11 members to 3 teams with a total of 30 direct reports. Show less • Drove the coordinated management of multiple, concurrent projects to maintain the high availability of 5 business-critical KYC applications used by 2000 users worldwide. Lead a 5-member team to achieve project goals, objectives and work standards and ensure application evolutions are completed as per priorities and schedule. • Collaborated with business and technology stakeholders to gather, rationalize and articulate business processes and requirements. Acted as contact between business users and technology teams, interfacing with stakeholders and project sponsors to facilitate project lifecycle successfully. • Managed internal and external communications on KYC applications. Communicated regularly with management and stakeholders to provide clarity on project scope, budget, timelines, risk and benefits across the project lifecycle. • Identified key risks and issue and defined appropriate mitigation plans in partnership with the Client project manager. Organized and led operational committees and workshops. Key Achievements• Played key role in KYC application development and stabilisation across a multi-site organisation. Piloted actions to provide Level 3 support for all KYC applications. • Captured a 50% reduction in yearly production incidents by leading a stabilization initiative for all applications of the domain.• Expanded team capacity to handle requests by growing team to 11 members from an original 5. • Co-Directed the company’s Project Management Community initiative, which aims to develop skills for all the department’s project managers. • Recognised for exceptional performance and promoted to more senior role with wider scope of responsibilities. Show less

  • Head of Referential IT

    Sept 2024 - now

  • Vice President, Senior IT Team Manager

    Nov 2020 - Oct 2024

  • Senior IT Project Manager

    Aug 2019 - Oct 2020