Hakim Hasani

Experience

• 

  RJ Enterprises

  Jul 2012 - Dec 2012

  Senior Sales Representative/Supervisor

  Directly supervised and trained a team of 5-7 salespeople. While ensuring the success of my team, I acted as a canvassing consultant for other distributorships.

• 

  Xerox

  Dec 2012 - Sept 2013

  Service Specialist

  Managed a wide array of inbound customer calls including technical support, financial services, general account inquiries, and billing disputes in a fast-paced, high volume environment, working irregular hours.

• 

  AMC Theatres

  Nov 2013 - Jun 2015

  Film Crew

  Worked all areas of the movie theater, including concessions, box office, ticket attendance, and auditorium ushering. Usually working a night shift after work at State Farm, I made sure that all theater grounds were ready for the opening shift the next day.

• 

  State Farm

  Nov 2013 - Mar 2019

  Resolved complex hail and wind catastrophe claims affecting personal property and building damages for homeowner policies. Performed reconciliations and negotiations with building contractors, public adjusters, and attorneys. Still maintaining licenses in all 50 US states, I served as a final point of contact for customers in the claim process. At the front line of a startup operation specializing in the downstream handling of all types of auto and property claims in all 50 states. During this time, I was recognized for contributing numerous Enterprise-impacting ideas that were ultimately implemented and improved the efficiency in which claims were processed. Processed, paid and resolved minimally complex auto claims in 13 different states. Proactively stepped on as a subrogation liaison, bridging the information gap between individual Express teams and our subrogation department, influencing my direct team to refer more claims to our subrogation department than any Express team in the company on multiple occasions. 1 of only 48 dual trained associates in the Enterprise that participated in a startup of a new first notice of loss segment specializing in reporting and handling property claims. Directly contributed to establishing a company-wide baseline of procedures required to successfully operate. An accident scene first point-of-contact, I was responsible for the setup and initial handling of all available types of auto claims. Knowledgeable in the first phase of handling for claims involving everything from fatalities to specialty vehicles, to liability disputes, I successfully initiated claims for all downstream claim segments.

  • Property Hail Reconciliation Specialist

    Mar 2018 - Mar 2019

  • Auto + Property Claim Handler

    Feb 2017 - Mar 2018

  • Auto Claims Handler

    Oct 2014 - Feb 2017

  • Property Loss Reporting Claim Handler

    Jun 2014 - Oct 2014

  • Auto Loss Reporting Claim Handler

    Nov 2013 - Jun 2014
• 

  Allstate

  Mar 2019 - Mar 2021

  Auto Physical Damage Adjuster

  Credited for recently designing a calculator that automates a major process in our daily workflow, creating higher efficiency metrics for all those that use it. Act as a technical resource to my peers, providing guidance on best ways to most efficiently use our estimating technology to produce leading results in our management section, all while working on an entirely remote team.

• 

  Kantata

  Mar 2021 - now

  Investigate and solve escalated cases with elevated complexity. Create and develop ideas and projects that contribute to the team's success and better enable us to find root cause solutions more efficiently. Host weekly help sessions where we review and help Tier 1 Support with any open cases that they require assistance to move forward on. Work directly with Development to discuss and escalate cases beyond the scope of support. Collaborate with other Senior Support members as well as our Education team to bolster both internal and external documentation to further enable a more robust and thorough research experience. Show less Support user experience by discovering, analyzing, and solving incidents and ongoing software problems. Liaise with Development to aid in the expansion of our software through design ideas and enhancements. Identify and communicate information gaps with our education team to strengthen our knowledge documentation. Proactively develop my own skills and proficiency in diverse knowledge areas then share this expertise through collaborative meetings and internal documentation to contribute to the betterment of my colleagues. Show less

  • Regional Support Team Lead

    Mar 2023 - now

  • Senior Support Analyst

    Sept 2022 - Mar 2023

  • Support Analyst

    Mar 2021 - Sept 2022