Andrew Francis

Experience

• 

  TL Industries, Inc.

  Jan 2000 - Jun 2004

  Test Technician

  -Performed automated and functional testing of individual PCB's or completed units prior to delivery to the customer.-Performed troubleshooting, inspection, and repair of defective units.-Assembled and hand soldered PCB's as required.

• 

  Plastipak Packaging

  Jun 2004 - Aug 2006

  Maintenance Technician

  Maintained downstream bottle testing and packaging equipment.-Responded to down equipment reports, troubleshooting electrical circuits, PLC controls, vision systems, and pneumatic systems.-Conducted regular testing of equipment, making adjustments as necessary and reporting results.-Performed line changeovers, reconfiguring the downstream line as necessary, including adjusting/reprogramming equipment or installing new equipment.

• 

  Nidec Minster Corporation

  Sept 2006 - Jan 2024

  -Member of the original team to implement SAP S4/HANA and Fiori at the company headquarters.-Participated in all stages of implementation from user stories and fit gap, through configuration and process design, on to IT, UAT, and Audit testing, and finally Hypercare.-Led the global SD team of BPO's and AMS consultants to rollout and support the SAP project at multiple plants, including processing defects and change requests. -Responded to phone and e-mail parts and service requests from customers, creating quotes and processing sales orders.-Provided technical support to customers and field service personnel for controls and electrical systems for press and automation equipment.-Organized information and led parts and technical support of two acquired brands.

  • Global Process Lead - Sales and Distribution

    Jan 2019 - Jan 2024

  • Customer Service / Repair Parts Specialist

    Sept 2006 - Dec 2018
• 

  Electro Controls

  Mar 2024 - now

  Quality Technician