Emily Bavis

Experience

• 

  City of Toronto

  Jul 2008 - Sept 2013

  Swim Instructor/Lifeguard III

  Instructed swim lessons from Beginner to Bronze levels, ensuring the safety and well-being of pool patrons.Prevented injuries and responded to emergencies promptly to maintain a safe swimming environment.Promoted water safety awareness and provided guidance on proper swimming techniques to enhance skills.

• 

  Forest Hill Figure Skating Club

  Oct 2013 - Apr 2016

  Skate Canada Coach

  Developed and executed Skate Canada sanctioned "Learn to Skate" programs for various experience levels at Forest Hill Figure Skating Club.Provided personalized coaching to enhance skaters' skills and confidence on the ice.

• 

  Back-Roads Touring

  Apr 2017 - Oct 2020

  Tour Manager

  Informing passengers about Europe, including country and city introductions as well as conducting driving or walking toursManaging trip accounts and liaising with suppliersInitiating group activities, socialising with the passengers and providing support where neededSelling and organising day trips and activities beyond the set tourResponsible for safety and enjoyment of passengers of European trips through multiple countries

• 

  Topdeck Travel

  Jan 2018 - Sept 2020

  Informing passengers about Europe, including country and city introductions as well as conducting driving or walking toursManaging trip accounts and liaising with suppliersInitiating group activities, socialising with the passengers and providing support where neededSelling and organising day trips and activities beyond the set tourResponsible for safety and enjoyment of passengers of European trips through multiple countriesOperations Assistant - January 2018 to March 2018Assist with the running of the Operations TeamUpdate all paperwork for On Road CrewComplete a variety of tasks including Customer Service, bookings, and accounts Show less

  • Trip Leader

    Apr 2016 - Sept 2020

  • Operations Assistant

    Jan 2018 - Mar 2018
• 

  Phoenix Group

  Sept 2020 - Jun 2021

  Customer Service Representative

  Provided exceptional customer service support via phone, email, and live chat for pension and retirement inquiries.Acted as the primary point of contact for customers, advisers, and corporate clients, ensuring timely and accurate resolution of issues.Collaborated with various departments to address client needs and improve overall customer satisfaction.Managed databases and systems to enhance client support and streamline processes.

• 

  Nordic Visitor

  Jun 2021 - now

  Executed the Product Development Plan for all destinations, focusing on Scotland, Ireland & EnglandCreated and updated drafts of tour templates, price templates, sales templates, and itinerary templates Manage clients pre-trip, building strong relationships with clients turning leads into tailor made packagesProvide personal, quality service and consult with clients via phone, video calls, live chat, and emailsBook accommodation, activities and transportation tailored to each individual tourCreate detailed, high-quality travel documents for clientsOperate the departments 24- Hour emergency phoneDevelop new products including self drive and small group tour

  • Project Manager - Product Development

    Jan 2025 - now

  • Product Development Specialist

    Aug 2023 - Jan 2025

  • Ireland and Scotland Travel Consultant

    Jun 2021 - Aug 2023