Eric Hall

Experience

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  WGCA Broadcasting

  Jan 1999 - Jan 2000

  Disc Jockey

  Flipped the wax/played the tunes.

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  Lowe's Companies, Inc.

  Apr 2001 - Jun 2002

  Electrical Customer Service Associate

  Assisted customers in locating and choosing products. Answered questions about products. Stocked and maintained shelves. Analyzed department for correct pricing and quantities. Created new displays and completed various projects. Completed special orders for various customers.Trained new employees

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  Walmart

  Aug 2002 - May 2003

  Photo Lab Technician

  Took customer orders for one-hour photo services. Prepared, processed, edited, and printed photographs. Sold cameras, equipment, and film to customers. - Trained new employees

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  Ponderosa Pines Christian Camp

  Jun 2003 - Aug 2003

  Camp Counselor

  Welcomed and established relationships with 5-12 male campers each week, ages 8-18.Played, watched over, led, counseled, slept, and ate with campers in my cabinLed small group discussions over specific Biblical themes and applications

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  Eastman Kodak Company

  Aug 2003 - Jul 2004

  Photo Lab Manager

  Operated and managed a successful photo lab while working in cooperation with host store to provide customers with quality photo processing and printing. Performed routine upkeep and trouble shooting maintenance on processor and other lab equipment. Treated patrons, host store associates, and lab employees like they are guests in my home. Met hourly deadlines to process print, and package orders with color and density corrections.- Widened customer base with regular promotions and consistent customer service. Interviewed, hired, trained, and evaluated photo lab technicians.Created training program to improve tenure and productivity of new employeesCarried out specific projects from district managers and host store executivesMaintained or exceeded weekly sales objectives Show less

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  Unique Management Services

  Jan 2004 - Jan 2005

  Contact Specialist

  Contacted library patrons for libraries nation wide with the intention of collecting overdue materials and/or fees. Gently and courteously advised the debtor concerning their account with the library. Input account data and debtor remarks using customer specific software to update the account with quality assurance.Made calls at a rate of 40+ per hourMaintained goodwill towards patrons and their libraries

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  Bank of America

  Jan 2004 - Jan 2009

  Managed phone reps, team leads, and specialists to achieve team and individual goals. Communicated and held associates responsible for company expectations, policies, and procedures. Coached and developed 13-18 associates to exceed department and personal goals. Monitored calls for quality assurance with a focus on improving technical and customer service skills. Answered escalated supervisor calls. Created, updated, and communicated performance development plans.Created innovative contests to improve morale and performanceHeld team building exercises to achieve a common aim and team environmentDirected various process improvement projects that improved efficiency and customer satisfactionManaged a challenging business relationship between Bank of America and AAMS to maintain a cooperative and productive relationship Show less Created training procedures for several positions from scratch. My training materials were used for new hire training, refresher trainings, and business continuity. Trained new employees and led refresher trainings. Analyzed, monitored, and improved procedures for the Exceptions Processing Department. Assisted management with monitoring chargeback reversal cases with quality control. Assisted management in coaching individuals to improve efficiency and accuracy within the department. Managed various projects with attention to detail, process improvement, and completion deadline. Created a new and dynamic training program for several positions within the Chargeback's world Created bulletin boards for monthly Excellence AwardsPresented new procedures to the Exceptions Processing Department in a winsome and organized manner Show less

  • Customer Service Team Manager, Merchant Services Division

    Jan 2006 - Jan 2009

  • Operations Analyst/Trainer

    Jan 2005 - Jan 2006

  • Business Support Lead

    Jan 2004 - Jan 2005
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  Corydon Baptist Church

  Jan 2008 - Dec 2019

  Pastor of Counseling, Families, and Missions

  Shepherd, teach, and love our members. At small churches pastors wear a lot of hats. I have the priveledge of leading our Biblical Counseling, our Missions efforts, and our focus on building families passionate for Jesus.

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  Heartland

  Jan 2009 - Aug 2018

  I hired, trained, and coached a team of client managers responsible for retention and seeking to build mutually profitable relationships for business owners. I help protect business owners by discussing what makes Heartland the best company to trust with their hard earned money! My role is to recruit Sales Representatives (Relationship Managers) for Heartland Payment Systems for select areas around the USA. Answered phone calls from business owners, managers, and sales managers regarding credit card terminals, account information, and various industry products.Completed new hire training one week early to jump on phones and help team outOffered several process improvement ideas to improve merchant satisfactionReceived Trailblazer award at 2010 Summit

  • Manager Portfolio Management Team

    Jan 2017 - Aug 2018

  • Client Manager

    Jan 2011 - Jan 2017

  • Sales Recruiter

    Jan 2010 - Jan 2011

  • Customer Advocate

    Jan 2009 - Jan 2010
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  Bankers Life

  Oct 2018 - Apr 2019

  Insurance Agent

  I help seniors make the most out of their retirement. Whether it's medicare education, life insurance, annuities, long term care, or financial advise... I'm glad to help.

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  CIMsystem

  Jan 2020 - now

  Commercial Director

  I'm responsible for all commercial activities for North & South America including prospecting new resellers, building relationships, bolstering sales activities, marketing collaboration, training events, expos, demonstrating our software, and growing market share.