Devjit Acharya

Experience

• 

  JindalX

  Jul 2003 - Jan 2005

  Call Center Associate to Team Leader

  Started as a frontline agent on the phone and gradually moved up the ladder till Assistant Manager (Team Leader)

• 

  IBM

  Feb 2005 - Oct 2021

  Lead multiple Delivery Teams and met year on year $ / People Management targets. Lead a team of 25 frontline agents for different call taking campaigns, meeting $ targets year on year.

  • Service Integration Leader

    Mar 2015 - Oct 2021

  • Global Service Desk Manager

    Apr 2013 - Feb 2015

  • Sr. Manager - Tansition & Project Management

    Jul 2012 - Mar 2013

  • Manager - Tansition & Project Management

    Feb 2010 - Jul 2012

  • Deputy Manager

    Jul 2007 - Feb 2010

  • Assistant Manager

    Feb 2005 - Jul 2007
• 

  Kyndryl

  Apr 2022 - now

  Associate Director - Transition & Transformation – Leader, DWS

  Responsible for translating client's multi-million contracts of IT Transition and Transformation into measurable business results. Accountable for all phases of the projects, from inception through production including strategic planning, program budgeting, and control, process and project improvements, and standardization where suitable as well as synchronization and third-party milestones.