Lauren Patel

Experience

• 

  The Children's Place

  Nov 2011 - Aug 2013

  Assistant Store Manager

  - Served as leading sales manager and support to the store manager- Managed company operational standards- Revived underperforming store sales- Drove business and ensured the integrity of the brand- Assessed key performance indicators to boost sales and ensure execution of brand standards- Hired, trained, and coached associates- Coordinated and executed new store opening

• 

  The Fragrance Outlet

  Aug 2013 - Jun 2014

  Store Manager

  - Responsible for all aspects of day-to-day business- Exceeded sales plans and metrics- Ensured team success through personal sales expertise- Crafted a unique visual and marketing presentation- Continued team development through product, sales, and operational knowledge- Developed detailed strategies for improvement- Orchestrated staffing and launched market opening

• 

  Dillard's Inc.

  Jun 2014 - Aug 2017

  Area Sales Manager

  - Lead teams of upwards of 30 employees to annual sales increases and market share growth- Collaborated with company executives and vendor partners to facilitate regional new hire and ongoing training courses- Recruited new associates and managers while developing existing team for improved performance and promotion

• 

  Vivial

  Aug 2017 - Mar 2022

  - Develop beginning to end customized sales process and materials in preparation for company wide roll out - Create and execute advanced learning opportunities and soft skill development such as effective listening, time management and strong language - Provide 1:1 and group development for division teams and sales reps - Assess new hire performance trends to revise and develop additional curriculum and ongoing support - Developed 8-week prescriptive training courses for cold calling, sales process and digital product offerings to improve sales of under-performing reps- Revamped new hire sales training and created all company used training materials- Assisted in the transition from in-person sales/trainings to virtual settings - Worked with service department to increase upsells and retention - Created and facilitated numerous product launches and refreshers - Skillfully managed 120+ digital accounts with individual MRR of up to $12,000- Fostered genuine relationships with existing clients that led to numerous upsells and exceptional retention rates- Consistently lead team in measured KPIs and client relations- Took initiative to better connect sales and service channels through advanced product training - Worked directly with SMB's to create strategic digital marketing campaigns by understanding their needs and recommending effective programs- Retained traditional print advertisements while increasing and enhancing digital programs

  • Senior Sales Trainer

    Feb 2021 - Mar 2022

  • Sales and Service Trainer

    Jun 2019 - Feb 2021

  • Account Coordinator

    Apr 2018 - Jun 2019

  • Advertising Technology Consultant

    Aug 2017 - Apr 2018
• 

  AAIM Employers’ Association

  Mar 2022 - now

  Engagement Manager