Yik Ho

Experience

• 

  Grand Lisboa Hotel & Regency Hotel Resort

  Jul 2008 - Feb 2009

  Assistant Instructor & Management Trainee

  - Oversee all recreation counters, wet spa, kids club, TV games room and various sports facilities- Perform soft selling techniques for resort membership as well as retail products to maximize sales and revenue.- Ensure a high level of guest relations, service and communication by providing prompt and courteous service, anticipating guest needs and by establishing rapport with guests- Lead guests in with an introduction and instruction in usage of resort facilities- Provide and report daily statistics of memberships, purchases and provide regular summary to the Executive Assistant Manager during daily hotel morning meeting- Oversee and conduct regular water and pump room checks with Engineering- Compose task lists to team members to meet company requirement- Scheduling and managing payroll costs- Support poolside events and functions Show less

• 

  City of Dreams Macau

  Feb 2009 - Oct 2010

  Senior Supervisor / Acting Manager

  - Oversee all reception and retail counters, pool deck, changing rooms and fitness center daily operations - Deliver training all leisure staff to meet clients satisfaction- Supervise the daily statistics record- Establish department operations policies & procedures during pre-opening and ensuring that best practices are delivered consistently- Ensure the resort area to meet Macau Government Tourist Office requirement- Assist Spa daily operations- Organize poolside party

• 

  Galaxy Entertainment Group

  Nov 2010 - now

  - Involve Pre-opening Projects, Procurement, Recruitment, Training Specialist, IT, Standard Operating Procedures (SOP) and etc.- As pre-opening and post-opening departmental training manager, to train the departmental trainers, compose SOP, training plan and training manual.- Oversee Health Club, Sty-top Wave Pool, Kids Club and recreational activities.- Provide training and ensure that the team abides to the SOP to maintain service standards and practices.- Perform reports including revenue, usage coverage and monthly stock take inventory.- Perform a consolidated purchasing request and maintain professional stock.- Keep updated and have extensive knowledge on all events and facilities. Show less

  • Assistant Vice President

    Oct 2016 - now

  • Executive Manager, Resort Services

    Nov 2010 - Sept 2016