Salah Eddine Rouane

Experience

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  EDreams ODIGEO

  Feb 2014 - Aug 2016

  Customer Service Representative

  -Pre and post reservation inquiries by phone and email-Modification, confirmation and cancellation of reservations-Arranging special requests-Complaints solving between customers and hotels-Assisting customers for their booking-Determines eligibility by comparing client information to requirements.-Informs clients by explaining procedures; answering questions; providing information.-Maintains communication equipment by reporting problems.-Maintains and improves quality results by adhering to standards and guidelines;recommending improved procedures. Show less

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  ARGENCE DEVELOPPEMENT - Groupe Crédit Agricole

  Dec 2016 - now

  Advanced Financial Advisor

  - Study and analysis of credit applications.- Ensure compliance with the conformity of the documents presented by customers.- Assist marketplaces sellers in setting up consumer credit applications.- Ensure compliance with internal procedures and assess potential risks.