Mike Weaver, SPC6,ITIL MSTR

Experience

• 

  PepsiCo

  Jan 2003 - Jan 2018

  $62B+ multinational manufacturer, marketer, and distributor of consumer packaged goods; NYSE: PEPMaintained a consistent record of leadership advancement in the midst of organizational change, shifts in growth strategy, market fluctuations, technology innovation, acquisitions that added significant brand complexity, and executive transitions.Promoted to advance strategy for Application & Infrastructure Operations Technology Management organization in North America, Europe, Latin America, and Asia. As part of PepsiCo’s IT shared services unit, manages a diverse, global management team that ensures ITSM processes and tools are tested and communicated to stakeholders supporting 22 PepsiCo brands worldwide.Quickly assessed team capabilities and aligned strengths with ITMS strategy. Accountable for team recruitment, interviewing, hiring, on-boarding and training, professional/leadership development, performance evaluations, and salary decisions.Transformed ITSM culture with focus on adoption of global standards. As part of this, organized and directed Global Service Management Summit global ITSM event representing 6 continents. Awarded for commitment to introducing a forum for the sharing of best practices for IT controls and change management.Manages 8-member multinational change management team responsible for identifying, understanding, and addressing the impact of change within a highly complex production environment, mitigating risk, and limiting downtime to scheduled events.Developed and chairs Global Change Advisory Board to drive unified strategy across all geographical markets.In 2017, selected as member of team driving modernization of global ITSM tool. In final stages of vetting process, including analysis of ROI across business functions. Concurrently delivers ITIL Foundations Certification courses in partnership with the ITSM Academy.Serves as IT Service Management subject matter expert to business, technology, and process/solutions teams. Show less In the midst of a PepsiCo reorganization, led rollout of new ITSM tool, focused on best practices, leveraged ITIL V3 Expert Certification to champion the “one process, one tool” strategy and global standards across the business services group (PBSG).Coordinated updates to incident, problem, and service request management system modules and ensured communication to Sector Process Leads. Led team in performing testing for all enhancements.Accountable for team recruitment, interviewing, hiring, on-boarding and training, and professional/leadership development.Secured Certified ITIL Foundation Trainer Certification. Transitioned third-party course to in-house capability in partnership with ITSM Academy. Drove significant savings and increased advanced education opportunities for employees worldwide.Served as IT Service Management subject matter expert to business, technology, and process/solutions teams. Show less Reporting Associate Manager/Lead Specialist, ITSM, 2011 – 2012.Selected for short-term, solutions-driven role to lead key projects that would foster continuous improvement across the IT service management reporting landscape. Managed Application Migration Services and Application Lifecycle Management teams of highly technical and analytical specialists providing critical incident management, ITSM administration, and reporting capabilities.Recognized for work in developing code repository and maintenance schedule. Gained buy-in across brands/business units.Defined, implemented, and supported service management processes/tools. Designed/delivered ITIL overview courses.Responsible for staff on-boarding, coaching, and reporting performance quality.Change Manager/Lead Specialist, 2007 – 2010; Change Approval Team Lead/Senior Specialist, 2005 – 2007As PepsiCo reorganized shared IT capabilities into a cohesive business services group (PBSG), led team in driving the integration of IT change management strategies and development of best practices across brands.Implemented key ITIL processes, developed/introduced KPIs and scorecards, and coached/mentored team.Led consolidation of New York change data center operation control center into Winston-Salem site while expanding in Canada.Production Planning & Scheduling Team Lead/Specialist, 2003 – 2005 Show less

  • Global Senior Manager, Information Technology Service Management (ITSM)

    Jan 2015 - Jan 2018

  • Global Process Lead / Manager, ITSM

    Jan 2012 - Jan 2015

  • Reporting Associate Manager / Lead Specialist, ITSM

    Jan 2003 - Jan 2012
• 

  MetLife

  May 2018 - now

  Enabling streamlined partner engagement for governance, audit, and controls functions across all ITSM practices while driving the implementation of industry best practices and standards

  • Director - ITSM Governance, Controls, & Improvements at MetLife

    Jan 2022 - now

  • Director - Global Change Enablement

    May 2018 - Jan 2022