Peter Molbech West

Experience

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  CompuTeach ApS

  Sept 1997 - Dec 1998

  IT Instructor

  Working as IT instructor delivering training for several Microsoft and Lotus certified training providers. Primarily courses inside the Microsoft Office and Lotus SmartSuite portfolio of products.Key focus areas:• Microsoft Windows & Office.• Lotus Notes & SmartSuite.

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  Jönsson & Lepp AB

  Jan 1999 - Jun 2001

  IT Operations Manager

  Responsible for the overall IT operations at the Danish subsidiary and running the training facilities ensuring that automated processes are in place to effectively accommodate the requirements of an IT training provider. Writing the majority of the company’s Danish training materials as well as delivering training on Microsoft and Lotus products.Key focus areas:• General IT Operations.• Creating Technical Content.• Delivering Training

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  Capto A/S

  Jul 2001 - Jun 2005

  IT Consultant

  Working as IT Consultant primarily on deployment projects of Microsoft server products - primarily Windows Server and Exchange, but also solutions from Lotus, Veritas, Symantec etc. as well as doing several development projects and custom add-ins in Visual Basic. Certified as Microsoft Certified Systems Engineer and Microsoft Certified Office Master.Key focus areas:• Technical Consulting.• Account Management.

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  Microsoft

  Jul 2005 - May 2019

  Global PM role in the Support Experience & Strategy division, driving improvement programs for cloud products and services, leading business intelligence and creating impact through actionable insights, managing high priority escalations and initiatives to improve the customer experience with Microsoft technologies.Business Intelligence lead enabling teams to make data driven business decisions. Ownership of BI systems from a technical, process and strategic perspective. Involved in all phases from initial analysis and requirement specification, stakeholder management, design and implementation, creation of self-service online BI dashboards and executive reports for business reviews etc. Deep Microsoft product knowledge – especially within BI, Office and Cloud technologies. Certified in Data Science, Project Management and Office 365.Key focus areas:• Business Intelligence & Reporting.• Program & Project Management.• Stakeholder Management, Communication & Presentation.• Business Management & Strategy. Show less Responsible for growing the Microsoft Consulting Services and Support business and end to end account relationship owner for selected Corporate, Enterprise and Partner accounts. Advising customer Business and Technology Decision Makers on how to best realize the value of their Microsoft technology investment through strategic business alignment, innovation, implementation, productive use and support.Key focus areas:• Account & Stakeholder Management.• Value & Solution Selling.• Team Leadership & Strategic Planning. Show less Working with large accounts as trusted business and technical advisor providing guidance around operations and optimization of their IT infrastructure through high quality service delivery management. Managing a diverse and complex scope of support issues, assessing customers risks and needs and recommending appropriate service offerings to proactively address. Certified in ITIL and IT Service Management.Key focus areas:• Service & Operations Management.• Drive Continuous Improvement & Customer Solution Roadmaps.• Build Trusted Advisor Relationships. Show less

  • Senior Relationship Manager

    Jun 2012 - May 2019

  • Service Delivery Manager

    Jul 2010 - Jun 2012

  • Account Executive

    Jul 2008 - Jun 2010

  • Technical Account Manager

    Jul 2005 - Jun 2008
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  Copenhagen Airports A/S

  May 2019 - Nov 2020

  IT Business Partner
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  Microsoft

  Nov 2020 - now

  • Nordic Area Manager at Microsoft | M365 FastTrack

    Feb 2025 - now

  • Senior Program Manager - Modern Work Architect

    Nov 2020 - Jan 2025