John Andrew Policarpio

Experience

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  JPMorgan Chase & Co.

  Sept 2017 - Dec 2017

  Fraud Analyst

  Duties:Deposit review trained: review the checks using a standard method toobtain information on whether the check is good or notIn-clearing trained: properly authenticate clients to identify if there isfraud in their account, specific to checks being debitedKiting trained: analyse accounts to make sure that there is enough fundsto be transferred from one bank to ChaseCCI Trained: receives calls for all the account information queries andshould be able to communicate well with the client as part of QualityAssessment from the domestic siteMaintain the survey of the bankers in the “Top Box” area as part of themetrics individually and per site requirementAchievement: Top Connect Us Employee for the month of November Show less

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  BPI-Philam Life Assurance Corp.

  Feb 2018 - Oct 2019

  Financial Advisor

  Duties:Offered financial product solutions to BPI customersCross-sold and upsold BPI-Philam productsBuilt and maintained relationships with bank partners and clientsProvided excellent customer service and after-sales supportPrepared and analysed sales reportsAttended weekly production and marketing meetingsAchievements

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  WANFANG Technology International Inc.

  Oct 2019 - Feb 2021

  Operation Support- Sportsbet

  Duties:Monitored in-play matches and system stabilityFollowed operations procedures for game data checksMonitored member betting behaviorReported errors and updated daily reportsCommunicated with co-operators and team leaders regarding workissues and Technicalities

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  Tenfly Network Co., Ltd.

  Feb 2021 - Feb 2022

  Sports Trader Team Leader

  Duties:Monitor pre-match and in-play events to ensure accurate and timelyupdates.Settle and audit source-provided feeds to maintain data integrity.Troubleshoot and resolve issues with the company's interface andsystem.Adhere to standard operating procedures (SOP) for verifying gameinformation and data.Liaise with customer service to address and resolve ticket complaints.Identify and report errors promptly.Communicate effectively with co-operators, ATL's, and TL on workrelated matters.Prepare and submit daily reports before the end of each shift.Ensure seamless handover of issues to the next shift Show less

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  Satoshi Gaming Group

  Apr 2022 - now

  Sportsbook Manager

  Duties:Managed CTRL and MTS Betradar AdminHandled risk management and complianceAddressed ticket inquiriesManaged Marketing strategies and UTM TagsActed as a sports and esports traderManaged sports betting data and KYC requestsOversee all Data and Reports from Weekly to YearlyArrange SOP and Guidelines for different Sports DepartmentsMeetings with company partnersCreates Promotions and Social Media plansCheck Frontend issues of the siteMaintain and update Sports Settings and Templates Show less