James Otis

Experience

• 

  Glazzers.com

  Sept 2014 - Dec 2020

  E-Commerce Writer

  Copywriting, SEO, blog content, Amazon & eBay listings management on a freelance basis

• 

  DiscGolfer Magazine

  Jul 2020 - Oct 2020

  Freelance Writer

  Authored a feature magazine article for DiscGolfer--the official quarterly publication of the Professional Disc Golf Association

• 

  Replyco

  Dec 2020 - Feb 2021

  Content Writer / Marketing Coordinator Consultant

  Created and maintained end-user software help documentation, including step-by-step instructions, tutorials, and FAQs. Published weekly blog posts on eCommerce and created/revised digital marketing content, such as landing pages and product feature pages. Helped grow brand awareness and maximize reach through social media content as well as email newsletters.

• 

  Planview

  May 2021 - now

  - Coordinate responses for customer InfoSec inquiries, data privacy questionnaires, annual security audits, and proposals - Work closely with cybersecurity, DevOps, and product teams to produce clear and concise customer-facing content - Manage knowledge base for multiple SaaS products, including technical, functional, and security Q&As- Write and revise a wide variety of content to ensure knowledge base is up-to-date, accurate, and aligned with the company voice- Produce high quality proposals for prospective SaaS customers by demonstrating a technical and empathetic understanding of customer needs and pain points Show less

  • Senior Technical Writer

    Oct 2024 - now

  • Technical Writer

    May 2021 - now