Mark Hinson

Experience

• 

  Central Piedmont Community College

  Jan 2000 - Dec 2015

  Mathematics Instructor

  Community College with an annual enrollment >56,000 students and six campuses offering >300 degree programs and certifications.• Instructor of applied mathematical concepts while being employed full-time in the manufacturing industry. • Taught algebra, calculus and statistics.

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  Resolute Forest Products

  Jan 2001 - now

  Responsible for business analysis, process improvement initiatives and SAP Business Warehouse report design and update approvals.• As Subject Matter Expert (SME), led sales and distribution master data conversion team to >95% successful conversion from JDE One World to SAP.• Designed and approved modifications to SAP Business Objects (BO) and SAP Business Warehouse (BW) reports for supply chain users for inventory, claims and order fulfillment.• Developed and delivered SAP training to Sales & Technical Services.• Led freight claims recovery team to a 212% YOY improvement ($2MM).• Generated $2.5MM annual savings through mill quality improvement. • Led non-optimal freight team to deliver $5MM in annual savings.• Designed, developed, implemented and monitored KPIs for customer service, resulting in a reduction of order entry errors by 76% ($2MM).• Developed process maps for all areas of the supply chain, resulting in greatly enhanced collaboration/coordination across all divisions. Show less Managed business processes for the Coated Paper Sales Division. • Worked closely with sales VP and division president to create margin reports, production and forecasts comparisons. • Served as lead integration analyst for harmonizing products, customers and accounts for mergers and acquisitions.• Coordinated customer service training program for supply chain. Taught Advanced Excel techniques.• Served as Project Manager of corporate trim optimization project which returned $1.0MM annually.• Re-engineered sales forecasting process.• Developed margin analysis charts. Show less Managed team of 16 Customer Service Representatives charged with entering orders, resolving customer issues, tracking, invoicing, pricing and all phases of order fulfillment in a made-to-order business.• Successfully integrated two customer service departments in response to a merger.• Developed training program for staff where 50% of employees were new to the business.• Created key performance indicators (KPIs) to measure workload issues.• Worked with the Information Technology (IT) department to implement order management software. Show less

  • Business Process Improvement Mgr, Integrated Services

    Jan 2008 - now

  • Sales Process Manager, Coated Services

    Jan 2003 - Dec 2008

  • Customer Service Manager, Coated Services

    Jan 2001 - Dec 2003