Patrick Pope

Experience

• 

  SUPERVALU

  Jan 2008 - Jan 2010

  I worked on the shop floor and I was given duties such as facing off, tidying, packing out goods, ordering stock, cleaning, and catering to the customer’s needs

  • Sales Assistant

    Jan 2008 - Jan 2010

  • Sales Assistant

    Jan 2008 - Jan 2010
• 

  Travelodge Ireland

  Jun 2012 - Mar 2014

  Night Porter

  My duties include greeting guests, checking in/out guests, handling cash, pre-authorizing guest details, fire & safety checks, using the Opera system, completing night audit, filing end of day reports and preparing the reception area for the following day.

• 

  Clontarf Castle Hotel

  Apr 2014 - Sept 2015

  Night Manager
• 

  Clayton Hotels

  Sept 2015 - now

  This is a very exciting and interesting role. As Car Park Executive it is my responsibility to manage the day to day operations of the hotels 1,500 space car park, proactively managing rates and maximising revenue. Along with managing the car park, my job also includes assisting the reservations department on a daily basis. I took this role because I would like to build knowledge and experience to move into Revenue Management.Responsibilities of the role:• Daily reporting to manage the car parks occupancy, yield management and forecasting. • Effectively managing the hotels car park website, creating various promotions and sale campaigns, adjusting rates and managing occupancy levels.• Attending weekly sales meetings to discuss business, strategy and set KPI's. • Creating monthly and annual sales forecasts.• To reach and exceed revenue targets set by Dalata Hotel Group plc.• Respond and assist customers through email and phone to provide excellent customer service.• Attend budget meetings to discuss our performance and strategy with Dalata Group board members every 6 months.• Engage, manage and maintain relationships with all of our online travel agents as well as negotiating contracts and rates.• Assist the hotels Revenue and Reservations Manager daily.• Proactively liaise with our sales and marketing team to create car park posters and advertising campaigns.• Liaising with all departments across the hotel to maximise revenue. Show less In my current position I strive to provide a high level of customer service for our guests on a daily basis. - Taking reservations and responding to guest queries efficiently via email and telephone.- Cross-checking reports for next day arrivals, VIP guests, special requirements etc.- Charging third party credit cards and ensuring company billback procedures are set up correctly.- Upselling rooms, meals and extras to maximize revenue for the hotel.- Practicing yield management and assisting the revenue and reservations managers to increaserevenue for the hotel.- Managing OTA extranets, closeouts on busy nights, increasing/decreasing rates and availability.- Entering Third party bookings and group reservations. Show less

  • Car Park Manager

    Apr 2017 - now

  • Reservations Sales Agent

    Sept 2015 - Apr 2017