Igor Yurov

Experience

• 

  LenBell Telephone

  Jun 1994 - Jul 2002

  Software Engineer

  On-site and remote support for Alcatel 1000 S12 telephonic exchanges

• 

  ZAO Alcatel

  Jul 2002 - Feb 2010

  Project management for several deployment ans technical support services project for regional customersManage projects data for dedicated CIS region (Russia/Belarus)Estimate sales to end of the yearCollect data for sales done in past quartersQuarter closure activities in coordination with EMEA region Hiring and managing of group of call agents to provide 24/7 reception for customer's requests (end users for Alcatel mobile phones, 1000 S12 exchanges, DSL and mobile networks equipment)Coordinate requests resolution with technical support centersRe-design of database to record, manage and track received customer's requests Managing group of service engineers to ensure on-site and remote support for Alcatel 1000 S12 exchangesDatabase design to record and track customer complaints

  • Technical Project Manager

    Nov 2005 - Feb 2010

  • Call Center Manager

    Feb 2004 - Nov 2005

  • Customer Service Support Manager

    Jul 2002 - Feb 2004
• 

  Alcatel-Lucent

  Feb 2010 - Jul 2019

  Business Office Manager, Repair Services

  Process design and support in daily HW repair activities for NOKIA (former ALU) subsidiaries in CIS countries (mainly Russia and Kazakhstan)Warehouse flow control, calculation of spares quantities, stock level controlMain WH operations management, SAP implementation & support KPI calculation and analysis

• 

  Nokia

  Jul 2019 - May 2022

  Hardware Services Customer Delivery manager

  Process support in daily HW repair activities for NOKIA (former ALU) subsidiaries in CIS countries (mainly Russia)Repair route definitionWarehouse flow control, inventory level analysis, calculation of spares quantities to purchase, stock forecastingMain WH operations management, SAP supportRepair process support (inbound from customer, ourbound to repair vendor, inbound from vendor, outbound to customer)KPI calculation and analysisSummary cost analysis per WBS for logistics operations Show less

• 

  Avanta Russia

  May 2022 - Dec 2022

  Hardware Service Delivery Manager

  Took part in Alamo project to finalize pending repair contracts by end of 2022 due to Nokia exit from RussiaSimple tool creation to make remaining repair cases visible and trackable (several users, based on Excel table on MS OneDrive in shared mode). Tracks case with "RMA" creation, IC process, RV flow and to delivery back to the customer (POD was also recorded)Final inventory counting in NI HWS warehouse in St.-Petersburg with local tool by handheld scannerReturning of customer parts to close remaining repair activitiesReporting to Nokia local exit management team Show less

• 

  Т2 Мобайл

  Jul 2023 - now

  Analysis Specialist

  Inventory management (CAPEX) accordance to corporate stategyInventory count reports analysisInventory data alignment in SAP