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Isac Porter

Técnico Júnior

1000 followers

Montes Claros, Minas Gerais, Brazil

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Timeline
About me
IT Manager
Education
- Colégio Estadual Prefeito Luiz Guimarães
  1998 - 2003
  Ensino Médio Formação Geral
- Faculdades Prominas
  2014 - 2018
  Graduado Sistemas de Informação
  Programming methodologies, process management, engineering Systems Management, Information Security, ITILv3, PMBOOK, Green IT, strategic planning, computer architecture.
Experience
- Contax
  Feb 2006 - May 2008
  Técnico Júnior
  Suporte à redes e gerências NewBridge, Huawei, AWS e ZTESuporte e orientação de clientes com ênfase em redes
- Pharmacies Pacheco Anonymous Society
  Feb 2009 - Mar 2011
  HelpDesk
  Remote technical support to physical stores, POSs, servers, internal network, communication client x server store x datacenterUpdating and correcting price charts in POSs, reconfirming system and communication with fiscal printers.
- Prefeitura Municipal de Montes Claros
  Mar 2011 - Mar 2024
  * Planning, implementation and operation of Systems;* Network Management and Support and Information Security;* Infrastructure Management, IT assets and support staff;* Management of contracts for the provision of IT services;* Analysis and restructuring of routines and organizational processes * Operating System Customization;* Elaboration of procedures, team training and implementation of SLA and technical support methodologies;* Support and training of computer users;* Support team training and support.
  - IT Manager
    Feb 2021 - Mar 2024
  - Coordenador de ICT
    Sept 2014 - Feb 2021
  - IT Supervisor
    Feb 2012 - Nov 2014
  - Monitor de informática
    Mar 2011 - Jan 2012
- Novo Nordisk
  Mar 2024 - now
  Supervisor de manutenção
Licenses & Certifications
- Certificado de Participação - Seminário Nacional pela Alfabetização 2023
  Even3
  Sept 2023
  View certificate