Suzanne Holder, PMP, CHRP, PuMP

Experience

• 

  Tamarack Institute for Community Engagement

  Apr 2002 - May 2006

  Executive Assistant/Administrative Coordinator
• 

  Reid's Heritage Homes

  May 2006 - Oct 2011

  • Payroll Administrator/Training and Development Coordinator

    Oct 2009 - Oct 2011

  • Executive Assistant / Office Manager

    May 2006 - Oct 2009
• 

  City Of Guelph

  Oct 2011 - Mar 2019

  Support the development and implementation of strategic plans. Build a culture and consistent approaches for integrated planning and improvement. Develop and implement organizational performance management policies, processes and dashboards. Undertake outcome-focused target setting, bench marking activities and performance reporting. Facilitate collaborative problem solving activities to achieve corporate strategic objectives.

  • Advisor, Corporate Strategy and Reporting

    Dec 2016 - Mar 2019

  • Project Coordinator, Office of the CAO

    Jul 2013 - Dec 2016

  • Administrative Assistant, Office of the CAO

    Aug 2012 - Jul 2013

  • Administrative Assistant to the General Manager, Public Works

    Oct 2011 - Aug 2012
• 

  Town of Oakville

  Mar 2019 - Sept 2023

  Leading the Building Services front counter team through service modernization, managing continuous improvement projects to transform the building permit process and supporting the management team to develop and implement change management and business performance plans. Serving as a trusted partner, collaborator and delivery agent I provide a complete suite of quality business and project management services and lead the Commission through quality innovation initiatives, act as the Commission’s expert and coach in quality and process improvement and ensure best practices are adopted in order to meet the Commission’s strategic and operational business objectives and service delivery goals.

  • Supervisor, Service Delivery

    Dec 2020 - Sept 2023

  • Senior Business Process Analyst

    Mar 2019 - Dec 2020
• 

  City of Mississauga

  Sept 2023 - now

  Manager Customer Experience and Innovation, MiWay, City of Mississauga