Rahul Pratap Singh

Experience

• 

  NTPC Limited

  May 2013 - Jul 2013

  Summer internship
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  Practo

  Jul 2015 - Nov 2016

  • Onboarded customers and provide customer training and support on BI & Reporting tools in the Hospital segment.• Reduced wait-time by over 30%, demonstrated impact on patient care and BI tools to improve business.• Products: Demonstrated solutions offered as SaaS, CRM, HIS, HMS and Online-Ad Space• Train and supervise team members on best practices for customer support.• Spearheaded market penetration from 1% to 22% in 6 months with highest account acquisition record in 1st quarter. Show less • Consolidated goal to drive market penetration and increase customer spend, based on business analytics.• Identified business opportunities using Google Analytics, forecasting using estimation techniques.• Troubleshooting by analysing, evaluating, communicating, decision making and creativity.• Increased market penetration by over 40%, account spending by over 300% and reduced customer churn rate to 7%.• Products: Demonstrated solutions offered as SaaS, Online Ad Space, CRM and ERP (In-House)KRA's / KPI's : Cold CallingLead GenerationSaaS, CRM, ERP & Online-Ad SalesUpselling to Existing Clients & End to end Account-ManagementAfter-Sales Support & Training Show less

  • Corporate Manager

    Jun 2016 - Nov 2016

  • Territory Manager (SMB)

    Jul 2015 - May 2016
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  Indeed

  Dec 2016 - Aug 2017

  Account Manager

  • Designed campaigns based on web analytics and optimization techniques.• Increased account spending by 230%, with a +85% customer approval rating and reduced churn rate from 36% to 11%.• Conducted account performance reviews and troubleshooting based on tickets received.• Product: Consulted on Pay-Per-Click Ads, Internet recruitment services including database and marketing solutions.KRA's / KPI's : Drive growth by selling pay-per-click advertising (PPC) services. Develop relationships through phone, email, social media and professional networking Conduct live product demonstrations over the phone, via webinar and face to face Prospect revenue opportunities (cold call) and build a pipeline to reach quota Analyze and present monthly analytics reports to advertisers Develop account relationships and close sales quickly Show less

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  Arvato

  Apr 2018 - Oct 2019

  Microsoft Licence & Azure Cloud Consultant

  • Endorsed Microsoft cloud and software solutions, assisted with security and compliance of software and server licenses• Charted architectural solutions for hybrid, On-Prem and public cloud workloads.• Product: Consulted clients on Microsoft Products and Licenses such as Microsoft Azure Services, MS–Dynamics (ERP and CRM), Server Licensing, O365, M365 and Visual Studio for DevOps Solutions. • Co-ordinated audits, vendors and Microsoft Product Specialist to assist client with solutions. Show less

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  ThanksUSA

  Mar 2021 - May 2021

  Salesforce Consultant: System Migration & Design

  • Designed Salesforce architecture and KPI reports and dashboards.• Delivered project based on business Use-Case, with the business requirements.• Conducted stakeholder analysis, resource allocation, managed WBS & risk register, following the Agile methodology• Led the project, architected the solution and co-ordinated data migration from legacy system to Salesforce.

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  Elmhurst® 1925

  Jun 2021 - Aug 2021

  E-Commerce Strategy & Digital Analyst (Summer Intern)

  • Internship Projects: Spearheaded KPI & Reporting dashboard for E-Commerce, Shipment Strategy & Sales Forecasting• Established KPIs & performance metrics for E-Commerce business.• Data Visualization using Tableau and Power BI to analyse trends, story-telling & create forecast.• Created ER diagrams, databases using SQL to query data and designed ETL process to support analytical business function.

• 

  Amazon Web Services (AWS)

  Mar 2022 - now

  Cloud Engineer - Analytics