Tracy Thornton

Experience

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  Kent Displays

  Jan 1995 - Jan 1999

  Program Assistant

  Worked with the Professor Emeritus of the Liquid Crystal Institute on patent filings and grant applications/reporting while working on my Bachelor's degree.

• 

  PricewaterhouseCoopers

  Aug 1999 - Oct 2001

  Team Lead

  Provided business management support to executive consultants in the Consumer Packaged Goods/Supply Chain Management industry, implementing software packages such as SAP, i2 and PeopleSoft.

• 

  StorageTek

  Jan 2002 - Jan 2004

  Business Operations Specialist

  Strategic planning and management of service offerings to expand the business into a consultative sales/service approach with customers.

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  Computer Data Services, LLC

  Apr 2004 - Apr 2024

  Partner

  Co-owner and VP of Operations for a business specializing in providing live operator call center services, and automated (IVR) call management solutions to large & small businesses and government & non-profit organizations.

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  Wachovia

  Jun 2004 - Oct 2004

  Risk Management Analyst

  Perform transaction monitoring to ensure staff followed all regulatory and statutory requirements in their client service practices.

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  Bank of America

  Oct 2004 - Jan 2011

  Provide leadership, coordination and management of PMO activities to provide an operational framework for project management teams. Oversee Project Management strategy, process, tools, training, communication, control and reporting. Develop a uniform approach to project management and ensure continuous improvement through enhanced methodologies. Periodically report project status and outcomes to senior leadership. Ensure the teams operate with sound risk management practices. Manage the successful transition of business change arising from the Merrill Lynch integration effort. Secure the delivery of program outcomes and benefits – specifically meeting business needs, schedule and budget – with a focus on changes to business processes, systems and technology, job roles and organization structures. Manage business functions associated with running an IT department within Bank of America. These include strategic planning, business reporting, communications, etc. Manage large and small projects related to the consolidation of investment banking activities.

  • PMO Manager

    Jan 2010 - Jan 2011

  • Project/Change Manager

    Jan 2009 - Jan 2011

  • Business Support Manager

    Sept 2006 - Mar 2009

  • Change Consultant

    Oct 2004 - Sept 2006
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  CDS - Tech That Makes A Difference

  Jan 2024 - now

  President & CEO