Abhishek Hiremath

Experience

• 

  Infosys

  Dec 2019 - Jun 2022

  Experience with Citrix Director, Citrix Monitor, Citrix CloudConnectors, building Citrix Infrastructure, Citrix Gateway, Citrix ADM service, Citrix Virtual Apps and Desktop Service, Citrix StoreFront, Citrix Netscaler, Machine CreationServices (MCS), Provisioning service (PVS).Implementing Citrix XenDesktop 7.x,1912 LTSR and XenApp6.x considering all aspects of requirement. Hands-on experience in configuring and publishing MASTERimage templates (golden images) using Applayering console(ELM), creating machine catalog, delivery groups. Using Workspace Environment Management(Citrix WEM)for user profile settings according to the requirement, knowledge on user FSLogix profiles. Hands-on experience on VMWare Vsphere and ActiveDirectory, Configuring and implementing Citrix GPO andPolicy management. Good Client Interaction skills, build and implement clientrequirements. Providing support for L2/L3 Incidents andexperience in Change Request implementation. Knowledge on Azure Virtual Machine, Azure WebApp/AppService, Azure Container, Azure Scale Set, Monitoring andLogging, Azure Function Apps , Azure Blob Storage , AzureActive Directory , Pursuing AZ-140 AVD Skills Show less

  • Senior Systems Engineer

    Jan 2022 - Jun 2022

  • Systems Engineer

    Dec 2019 - Dec 2021
• 

  Citrix

  Jun 2022 - now

  Customer Success Engineer

  Driving Proof of Concept, Technical Workshops for Citrix SaaS Solution and enabling the partner ecosystem across the APAC region.Solving technical challenges during pre-sales/post-sales phase of the customer.Collaborating with Partner Business Managers and Sales to drive Partner success outcomes. Guiding customer with onboarding/growth/expansion phase of the Customer Success Cycle. Influenced $12M ACV in the year of 2023Understand customers’ business strategies and apply the Customer Success methodology to lead them through all phases of the digital transformation journey. Meet with the Strategic Channel Partners or Direct Customers owning all technical/functional aspects of delivery of Citrix SaaS Solutions (Virtualization and Application Delivery and Security Product Stack)Responsible for managing the book of business for APAC/EMEA regions across the Enterprise Market where the average SaaS ARR is $450K USD per account. Focused on Workspace Adoption Triggers to increase Account Penetration. Participate in the Pre-sales cycle (cadence with Sales/Account Team) and oversee and lead customer onboarding, strategic planning, service enablement, consultative services, and product demonstrations and tailored POCs on new features and services.Drive multiple migration (On-Premise to Cloud) projects and applying PM Practices to achieve the highest results. Facilitated and led extensive cloud migration projects including product design, deployment, and rollout plans while in tandem setting milestone targets and adhering to sensitive deadlines. This has caused 70% of my customers transitioned to Citrix Cloud in 2021.Part of the team to introduce concept of Technical Playbooks only to be leveraged by Global CS Fraternity which has reduced the onboarding timelines from 120+ days to 60 days Show less