Kelly Ford

Experience

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  Quaker Steak & Lube

  Jun 2008 - Jan 2013

  Marketing Activities Coordinator & Server

  •Managed social media accounts•Planned, promoted, and executed specials and events •Canvassed local businesses and formed lasting relationships in order to expand our catering clientele

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  Greycourt

  Jun 2011 - Dec 2011

  Administrative Assistant

  •Managed calendars and confirmed appointments for Senior Staff•Assisted with the preparation of client and quarterly reports•Updated spreadsheets and databases, answered phones, prepared messages, greeted clients, and additional general clerical duties

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  BCD Travel

  Dec 2011 - now

  • Leads and participates in customer and sales education opportunities as needed to promote scope of services provided, value of services to customer and benefits to customer experience specializing in group air movements, healthcare provider, and patient travel.• Assists with development of benefits analysis, ROI detail and service delivery requirements including operational benefits and benefit to customer experience.•Creates documentation and reoccurring education opportunities to ensure understanding of operational service offerings and customer value throughout organization. Show less •Manages day to day needs of the team, responds to questions, assists with balancing priorities, and fosters positive relationships between team members•Conducts monthly one on one meetings to provide feedback, discuss KPIs, and address errors•Delegates projects to encourage individual growth •Monitors client service levels to ensure service level agreements are met•Creates and conducts corporate training programs, including but not limited to new hires, assists with hiring•Communicates updates and initiatives at a company, team, and individual level, provides additional information with regard to suppliers and clients•Completes testing for new applications and accounts, provides relevant feedback, assists with resolving issues•Meets with account managers to provide updates and feedback, assists with updating and creating client reports Show less

  • Manager, Centralized Operations Consulting

    Dec 2022 - now

  • Operations Supervisor

    Mar 2018 - Dec 2022

  • Senior Corporate Travel Consultant

    Dec 2011 - Mar 2018