Amit Misal

Experience

• 

  Wasan Trucking - India

  Dec 2018 - Feb 2019

  Service Advisor

  Conducted detailed vehicle inspections, discussed findings with customers, and clearly explained recommended repairs, maintenance services, and associated costs. Efficiently coordinated service appointments, ensuring optimal resource utilization and timely work completion. Served as the key liaison between customers and service technicians, ensuring accurate diagnoses and quick resolution of vehicle issues. Educated customers on maintenance practices, warranty coverage, and service options. Maintained precise records of customer interactions, service recommendations, and appointments. Ensured all work met dealership and manufacturer standards for quality and safety. Show less

• 

  Wasan Trucking Pvt. Ltd

  Feb 2019 - Dec 2021

  Warranty Executive

  Efficiently managed the end-to-end warranty claims process, including documentation review, coverage validation, and submission via manufacturer portals. Prepared technical reports for preapprovals, coordinated part dispatch and returns, and ensured compliance with manufacturer guidelines. Collaborated with service teams to schedule timely repairs, conducted vehicle inspections, and maintained accurate claim documentation. Provided staff training, streamlined processes, and engaged with customers to clarify warranty coverage, resolve disputes, and enhance satisfaction. Show less

• 

  Million Minds Management Services Ltd.

  Dec 2021 - Jan 2023

  Fleet Maintenance-Exceutive (DHL E-Commerce India Pvt. Ltd)

  Efficiently managed fleet operations, ensuring compliance with regulatory requirements through regular safety inspections and proper documentation. Developed and implemented preventive maintenance schedules to optimize vehicle and refrigeration unit performance, reducing breakdowns and repair downtime. Coordinated with dealers, service engineers, and vendors to ensure timely servicing, cost-effective repairs, and minimal vehicle downtime. Utilized fleet management software to track maintenance schedules, monitor performance, and analyze trends, ensuring optimal fleet efficiency. Maintained comprehensive records of all maintenance activities, expenses, and repairs, while also overseeing fleet budgets and identifying cost-saving opportunities. Collaborated with operational teams to ensure high-quality service delivery and customer satisfaction by maintaining timely turnaround and adherence to service standards. Show less

• 

  Accenture

  Jan 2023 - now

  Supply Chain Operations Analyst

  Delivering comprehensive technical support to dealerships of a leading American automobile manufacturer across the expansive NAFTA regions, specifically focusing on “Body-Chassis” commodities.❖ Offering expert guidance and immediate support to dealers, promptly addressing queries, and resolving issues concerning vehicle mechanics, diagnostic tools, and service platforms.❖ Assisting technicians in diagnosing and resolving intricate vehicle problems by utilizing a wealth of resources, including service libraries, maintenance guides, parts catalogues, wiring diagrams, and service bulletins.❖ Utilizing a designated communication tool to establish robust channels, ensuring prompt responsiveness to technical inquiries and issues. The tool's capabilities are leveraged to document and track conversations, as well as to find similar cases for efficient ticket resolution. Diligent follow-up continues until the ticket is successfully resolved and closed.❖ Prioritizing tickets concerning vehicle off-road capability to ensure swift responses and timely resolutions, minimizing downtime caused by breakdowns.❖ Evaluating customer complaints, vehicle symptoms, and Diagnostic Trouble Codes (DTCs), conducting thorough analyses to identify recurring technical challenges. Collaborating closely with the original equipment manufacturer (OEM) to develop and implement service bulletins and campaigns, enhancing product reliability.❖ Compiling comprehensive Standard Operating Procedure (SOP) documents, crafting training materials, and providing mentorship to new team members. Show less