Mahmoud Abdelaziz

Experience

• 

  Gold Salah Company

  Mar 2013 - Apr 2016

  Executive Administrative Assistant

  Responsibilities:• Transition and enhance manual office tasks, such as filing and generating weekly production reports, to digital processes.• Organize a digital filing system for important and confidential company documents.• Collaborate with the manufacturer regarding market needs.• Maintain and update company databases.

• 

  Al-Futtaim

  Jul 2016 - Jul 2018

  Sales Associate

  Responsibilities:• Consistently met monthly sales targets by building rapport and credibility with customers.• Ensured high quality and accuracy in daily tasks.• Established strong relationships with customers in retail sales.• Addressed customer inquiries and provided effective solutions.• Enhanced customer buying experience, safeguarding dealership revenue.• Actively proposed ideas to management for improving sales based on customer feedback.

• 

  Apple

  Jul 2018 - May 2021

  Responsibilities:• Took ownership of escalated cases, ensuring resolution through proactive follow-up with customers.• Reported emerging issues and complex technical problems to Corporate Support Engineering teams via bug tracking tools for resolution.Key Achievements:• Consistently attained high customer satisfaction ratings through effective problem-solving and communication.• Played a crucial role in identifying and escalating recurring technical issues to enhance product quality and support processes.• Earned recognition for exceptional customer service and technical expertise from customers and peers. Show less

  • Senior Technical Support Specialist

    Feb 2020 - May 2021

  • Technical Support Specialist

    Jul 2018 - Feb 2020
• 

  Boxit Storage

  May 2021 - Mar 2022

  Sales & Operations Coordinator

  Responsibilities:• Conducted cross-selling and up-selling to improve customer experience and boost revenue.• Resolved customer issues related to late deliveries and billing discrepancies, contributing to improved customer relationships and a Google rating increase.• Trained new staff on job duties, company policies, and safety procedures, ensuring rapid onboarding and team efficiency.

• 

  Cargoz.com

  Apr 2022 - now

  • Regional Manager - Customer Experience & Operations

    Jan 2024 - now

  • Operations Manager

    Apr 2023 - Feb 2024

  • Asst. Manager - Operations

    Apr 2022 - Apr 2023