Menlyn Noronha

Experience

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  S.K.International

  Jan 1997 - Jan 2004

  Sr. Support Engineer

  + Installation, administration and troubleshooting of Compaq entry level, mid-range and Higher end Server at MNC’s and Banks including Deutsche Bank AG, Swiss Bank Corp., ICICI Bank, HDFC Bank Ltd, Procter & Gamble, IL&FS, Prudential ICICI, Intelenet Global Services, Bharati Vidya Peeth, STPI (Software Technology Park of India), etc.+ New Branch Installation (Servers and Desktops) and commissioning of the WAN link for HDFC and ICICI Banks maintenance /monitoring for HDFC Bank locations through Out India. Fault finding and case escalation to the both Banks and Compaq for solutions. Coordinating delivery of Spare to Site using Cisco routers. Remote location ATM WAN link setup and maintenance. Network and guiding the onsite engineers for repairs. + Even have dealt with network related issue pertaining Call-center operations for Intelenet Global Services, Sysgate, etc. + In addition to the above; I was a part of the Techo Marketing team wherein we tied with the marketing team to help develop solutions in regards to Networking / Migration / Installation for upcoming customers. Attending Marketing meets and understanding the basic needs of the customer, that helped us in directly understanding the need of the customer whereby; helping us in timely deployment of solutions. Show less

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  Jasubhai Digital Media

  Jan 2001 - Jan 2001

  Assistant Reviewer

  + At Jasubhai Digital Media, I have worked in the Test Center, where I used to review most of the latest Software’s and Hardware’s available in the market and generate write ups for the same that were printed in magazines like Chip / Digit / Smart computing / Network computing, etc. These write-ups were even available on the Internet on both Digit and ZD-net websites, depending on the theme of the month.+ Assisting the network administrator at troubleshooting problems with local File and mail server and monitoring / troubleshooting of Lease and ISDN lines. Show less

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  Primlaks Nigeria Limited

  Nov 2003 - Jan 2006

  System / Network Administrator

  + Maintenance of computers and computer related products for the entire Group. + Maintenance of WAN links over Radio-links / V-sat for group companies. Monitoring of V-sat links and escalation of problem to ISP in case of problems. + IT planning and budgeting liaise with application vendors for development of various accounts and inventory related packages. + Coordinating with vendors and engineers for support and maintenance at group company premises.+ Identification of new technology solutions for business group, study trends in business, suggesting new solution for effective management and effective business planning Show less

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  Willbros Nigeria Limited / Ascot Flowlines Limited

  Apr 2006 - Oct 2011

  IT Supervisor

  + Developed and re-positioned the ICT function, making it more visible, relevant to the Organization and implemented strategies.+ Developed and managed contract agreement, service level agreements with 3rdparty service providers and thereby optimizing value for the organization.+ Installation, configuring and troubleshooting of Windows 2003 server on HP ProLiant servers. Administrator of Active directory and Microsoft Exchange server.+ Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans with ability to evaluate and troubleshoot utilizing problem solving capabilities and accomplish repairs quickly and efficiently.+ Installation, monitoring and troubleshooting of the various switched network for both clients (Chevron/ ExxonMobil / Addax) and company users. + Maintenance of WAN links over V-SAT’s for communication with Head office on Houston and Radio links for intersite connectivity. Monitoring of V-SAT/ Radio links and escalation of issues to the service provider.+ Installation and configuration of various software (e.g. Primavera, Altiris, Autodesk suites, Anti-Virus, Cisco VPN, etc.)+ Maintaining and providing support for peripherals like network printers, multifunctional Ricoh copiers, scanners, etc. Show less

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  OPI International / Malembo Development Center

  May 2013 - Jan 2018

  IT Manager

  + Setup IT infrastructure for the Malembo Development Center at the Accommodations cum Support base in Cabinda, Angola. + Management of backup/restore procedures, documentation, housekeeping/monitoring and disaster recovery.+ Support and maintain WAN links via VSAT, Radio links and Fiber via various vendors+ Managed a Team of around 5 IT personnel who were trained and developed in various roles to support all IT related fuctions from TV Broad Cast System for the 650+ rooms, CCTV system support and diagnosis for the security of the camp to configuration of the network to accommodate various contracted company network within MDC network.+ Management of POS and personnel Identification system at the Camps Stores and the Messhall for proper identification of Users that would ultimately help in proper invoicing to companies residing in the Camp+ Developed and managed contract agreement, service level agreements with 3rdparty service providers and internal clients (Chevron, Malengo) to ensure delivery of services a per contracts to the internal clients (SLB, GE, Halliburton, etc) chevron contractors and consultants operating at MDC.+ Have activity participated in facilities management as well as assisted the maintenance dept with guidance in absence of maintenance team leaders.+ Always strived to develop rapport and built relationships with clients and users through attention to detail in defining needs and providing effective service and solutions that in turn is beneficial to the client and the company.+ Managed and supported the IT infrastructure of Vessel DLB332 and onshore offices working on Shell’s FYIP project offshore Warri in Nigeria.+ Liaison with Shell IT team at the Shell Ogunu camp in Warri to ensure proper connectivity for OPI contracted Villas within Ogunu camp that was used as office cum residence for Onshore and Rotational employees from Offshore. Show less