Guilherme Lima

Experience

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  Ploomes

  Nov 2020 - Sept 2021

  Business Analyst

  • Identified process issues for clients at Ploomes, leading to improved efficiency and customer satisfaction.• Analyzed internal and external data to identify risks, opportunities, and possibilities for upselling and expansion.• Developed skills in data analysis, problem-solving, and client relationship management.

• 

  Shopee

  Oct 2021 - Jan 2022

  Data Scientist

  • Utilized SQL to explore, collect, and organize data to identify customer behavior and provide insights.• Developed machine learning models in Python for new anti-fraud rules to enhance fraud detection and optimized fraud prevention strategies for existing ones.• Automated and optimized existing processes to increase efficiency, saving hundreds of working hours

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  Msg global solutions

  Jan 2022 - Jan 2024

  Associate Data Modeling Consultant

  • Designed and implemented data models to support client needs, integrating diverse data sources for complex calculations.• Provided technical expertise in pre-sales activities, creating proof of concept presentations to showcase capabilities.• Generalized business knowledge across various industries such as steel, mining, telecom, food and beverage, and banking to improve clients processes.

• 

  LinkedIn

  Oct 2024 - now

  Strategy & Operations Intern

  • Created and managed scorecards for SD call metrics, increasing visibility for the leadership team and improving call recording adoption by 90% in one quarter• Drove pilots and exploratory analysis to identify opportunities for process improvement and automation• Managed the performance of the SD OB SMB team, ensuring process adherence keeping up with quarterly targets