Sofia Silva

Experience

• 

  Sonicarla Europa - Têxteis S.A

  Nov 2012 - Sept 2013

  Quality and Environmental Manager

  Implement Improvement Actions in all Production Processes| Apply Improvement Tools| Create Actions to Improve Departments Processes| Manage all Certification Processes

• 

  Sonicarla Europa

  Oct 2013 - Jun 2016

  Customer Account Manager

  Lead Point on Contact for Customers| Assure Timely and Successful Product Delivery| Keep up with clients during product development process| Build and Maintain Strong Customer Relation| Identify New Business Opportunities

• 

  TIFFOSI

  Jul 2016 - Apr 2017

  Buyer

  Negotiation| Assure Product Delivery| Follow up during all production stages| Act in case of Non- Conforming Product| Support Design team during Development

• 

  Sidónios Seamless Tech, S.A.

  May 2017 - Dec 2019

  Customer Account Manager

  Lead Point of Contact for Customers| Assure Timely and Successful Product Delivery| Keep up with clients during product development process| Build and Maintain Strong Customer Relation| Identify New Business Opportunities

• 

  BindTuning

  Jan 2020 - Dec 2021

  Customer Account Manager

  Customer Relationship | Account Management | Business Development | Customer Training | Customer Onboarding| Cross and Up-Sell| Customer Interaction | Subscription Renewals | Agile Methodology | SaaS | Microsoft Suite | Salesforce | CRM

• 

  Knokcare

  Dec 2021 - now

  Customer Relation and Success | Customer Success Strategy | Handover | Onboarding | Trainings & Advocacy | Customer Data | Customer Needs and Requirements | Customer Experience | Customer Support & Problem solving | Customer Engagement & Adoption | Customer Action Plans | Renewals | Expansion Selling | Documentation (Playbooks, Knowledge Base and other resources) | Mentoring | SaaS | Healthcare | CRM | Hubspot | Jira | Notion | G Suite Customer Relation and Success | Customer Success Strategy | Handover | Onboarding | Trainings & Advocacy | Customer Data | Customer Needs and Requirements | Customer Experience | Customer Support & Problem solving | Customer Engagement & Adoption | Customer Action Plans | Renewals | Expansion Selling | Documentation (Playbooks, Knowledge Base and other resources) | SaaS | Healthcare | CRM | Hubspot | Jira | Notion | G Suite

  • Senior Customer Success Manager

    Apr 2024 - now

  • Customer Success Manager

    Dec 2021 - Apr 2024